Troubleshooting upgrade issues
The preferred method for upgrading a Patch, Service Pack, or version is from the appliance’s UI. For more information, see Performing the upgrade.
The following section provides details on resolving upgrade issues:
Resolving upgrade issues
You must be logged in to the appliance using a screen session. Enter:
tw_run_upgradecommand line utility:
- Upgrade to a BMC Discovery Service Pack or a version later than 10.0
- Upgrade the Operating System
The preferred way to upgrade is through the UI instead of the
tw_run_upgrade utility. The utility is recommended only if there is an upgrade issue and you are required to resolve it by using the options provided by the utility.
tw_run_upgrade utility is an interactive command line tool. Based on the upgrade issue you have, it informs you about the option you must run the utility with and any additional action you are required to perform to resolve it. To learn about some of the typical scenarios where you will use the
tw_run_upgrade utility, see Resolving an incomplete upgrade process.
Before you start an upgrade, make sure that you have downloaded the compressed upgrade archive from the BMC Electronic Product Distribution (EPD) site and copied that to the
/usr/tideway/var/upgrade directory of the machine from which you will run the upgrade.
To run the upgrade using the
tw_run_upgrade utility, you must login to the machine from which you will run the upgrade as the tideway user and type the following command:
where options are any of the options described in tw_run_upgrade options and the common command line options described in Using command line utilities. You are prompted for the password corresponding to the user specified in the
The following table describes the
tw_run_upgrade utility options which are not listed in Using command line utilities:
Command Line Option
Specifies to suppress prompts for confirmation of continuing the upgrade after time estimation.
Specifies to prepare the upgrade and distribute the upgrade files over the cluster. It does not run the upgrade process.
Specifies to unlock the machine after a previous upgrade run was interrupted.
Specifies not to check the upgrade compatibility.
Specifies to unlock the machine where the upgrade was interrupted and restart the upgrade on that machine.
Specifies to prepare the upgrade, distribute the upgrade files (if not already distributed), and start the upgrade process. This is the default mode of execution.
Specifies to set up the upgrade temporary directory.
Resolving an incomplete upgrade process
User example for a standalone machine
If the upgrade process is interrupted on a standalone machine, the command line directs you to run the upgrade process again by running the
tw_run_upgrade --start command.
User examples for a cluster
restartcommand option: While running the upgrade, if the upgrade process is interrupted on one of the machines in the cluster after the services were stopped, it puts that machine into a locked state and prevents the other members of the cluster (where the upgrade has completed) from starting. If you attempt to start the services manually from the command line of the machine where the upgrade was interrupted, it directs you to unlock it and resume the upgrade process by running the following command:
Running the command unlocks that machine and resumes the upgrade process. Once the machine is upgraded and it reboots, all the machines in the cluster will also start.
The upgrade must be restarted (
tw_run_upgrade --restart) only if it fails at a stage during the actual execution of the upgrade script. If the upgrade fails at an earlier stage (for example, during preparing the upgrade or distributing the upgrade files on the cluster), restarting will only upgrade the machine from where you are running the upgrade.
--fix-interruptedcommand option: While running the upgrade, if the upgrade process is interrupted on one of the machines in the cluster before the services were stopped, it puts that machine into a locked state and displays an error message on the machine from where you are running the upgrade:
Member no longer aware of ADDM Upgrade operation
The interruption stops the services only on the machine where the upgrade was interrupted. If you attempt to start the services on that machine manually from the command line, it directs you to unlock it by running the following command:
Running the command unlocks that machine. The interactive command line tool informs you if any additional intervention is required before you can run the
--startoption and run the upgrade again for that machine.
Post upgrade steps
See post upgrade steps in Upgrading BMC Discovery.
As well as the notes on that page you should refer to the
postupgrade_Vnn_TODO.log written out by the upgrade. This contains tailored advice of the tasks that must be completed on that particular appliance and these must be completed for correct future behavior.
Messages in the upgrade log
During the upgrade the firewall (
iptables) is restarted. When a kernel upgrade is part of the upgrade, the firewall is unable to restart as there is a mismatch between the running kernel's version and the kernel on disk. The firewall logs a
FATAL message, but as this is entirely expected, the upgrade wraps it in an information message:
2011-07-25 09:36:46: INFO: FATAL: Could not load /lib/modules/2.6.18-53.1.14.el5 /modules.dep: No such file or directory
This is expected behavior and does not indicate a problem with the upgrade.
Recovering from a lost connection using screen
If you lose the connection to the appliance during the upgrade and you have used screen, you can reconnect to the appliance and recover the virtual terminal running the upgrade. To do this:
- Reconnect to the appliance and login as the tideway user.
List the current screen sessions. Enter:
You can re-attach to it with a simple command:
The virtual terminal is recovered and you can see how the upgrade is progressing.