This documentation supports the 11.3 version of BMC Discovery.

To view an earlier version of the product, select the version from the Product version menu.

Troubleshooting cloud discovery

When you encounter problems with cloud discovery, the first thing that are likely to see are licensing errors in the Manage > Discovery UI. 

Troubleshooting for AWS

If the credential test was unsuccessful, ensure that you copied the secret access key correctly. Also, you should ensure that the appliance time is no further than five minutes of the time AWS is using. See Time setting for more information.

Also, BMC Discovery must be able to access AWS using https (port 443).

Time setting

You should ensure that your appliance time is synchronized using NTP. If you do not use NTP, you must ensure that the time is no further than five minutes of the time AWS is using. AWS uses timestamped authentication and any discrepancy can result in authentication failures which might be difficult to diagnose.

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