If you encounter a problem

Read the Release Notes for this release. Your problem might be a known issue. If you still cannot solve the problem, log into the Customer Portal on the BMC website http://www.bmc.com/support.

We will investigate your issue and get back to you as soon as possible. We will record details in our defect tracking system and allocate a customer case number.

Viewing information about the appliance

In the case of a problem, you might need to provide details of your appliance to Customer Support.

To view appliance information

1. From the main menu, click the Administration Settings  icon.

2. From the Appliance section, select Appliance Configuration.
   The Identification tab of the Appliance Configuration page is displayed. The fields are described in the following table:

   Field Name	Description
   Name	The name of the appliance. By default this is Discovery_Appliance. This name is displayed at the top-left-side of the BMC Discovery User Interface and in the title bar of the browser.
   ID	The appliance ID.
   Admin Email	The email address of the appliance administrator.
   Support Email	The email address of Customer Support.
   Description	A free-text description of the appliance.
   Serial Number	The serial number allocated to the appliance. This uniquely identifies the appliance.
   Commission Date	The date that the appliance was commissioned.
   Kickstart Version	Kickstart is a system configuration program. When an appliance is kick-started, the version of the kickstart configuration file used during installation is displayed in this field.

To view logs

1. From the main menu, click the Administration Settings  icon.

2. From the Appliance section, click Logs.
3. Select the Log files tab.
   A list of all the available logs is displayed on the Appliance Logs page.
4. Click the Watch link next to any log to view the log in detail.

The logs are described in Contents of the logs.

 To view session logs

Session logs are available where Session Logging was enabled in the credential used to discover the host.  You can show or hide session logs for individual hosts from the Host view window.

1. From the main menu, click Explore >Data.
2. From the Hosts & Containers section, click Hosts.
3. Select a host from the list.
   The host's details are displayed.
4. Click the Discovery Session Logs  icon on the dynamic toolbox.
   The side panel is displayed with a list of session logs for the host. Session logs are available only if Session Logging was enabled in the scan used to discover the host.
5. Select a session log to view and click it.
   The session log is displayed.