Upgrading Windows proxies

Before upgrading you must ensure that existing Windows proxies are not running. If you do not do this, the install will fail and you will need to reboot the computer.

The upgrade process installs a new proxy and configures it using information taken from the previous proxy. It then uninstalls the previous proxy. As a consequence of this sequence:

  • Upgrading from versions prior to 8.3 SP2 — You should not use the same installation directory as the existing Windows proxy or the installation will fail. Accepting the upgrade default prevents this.
  • Upgrading a Workgroup proxy — The Windows Workgroup proxy is deprecated. If you upgrade a Workgroup proxy it is converted into an AD proxy. For more information, see Windows proxy compatibility.

Proxy username/password and upgrading

During the upgrade process you need to enter the Active Directory credentials. Usernames are preserved during the upgrade, but passwords are not.

To upgrade Windows proxies

  1. Run the installer by double-clicking on the downloaded installer file.
    A welcome screen is displayed.
  2. Click Next.
  3. Click Browse to select the installation directory, or click Next to accept the default default installation directory (C:\Program Files\BMC Software\ADDM Proxy). For more information, see the upgrade notes.
  4. To create the Windows proxy application's shortcuts, click Browse to select a different folder, or click Next to accept the default folder (BMC Software\ADDM Proxy).
    If you choose Don't create a Start Menu Folder here, ensure that you clear all the start menu option check boxes in the next step.
  5. On the Select Additional Tasks screen, choose options that will be available in the Start menu, and then click Next.
  6. If an existing Active Directory proxy is found, you are asked to enter credentials. The Account field is pre-populated with the username that the proxy is using. Enter the corresponding password in the Password field. If the proxy is currently running as the local system user, you are prompted for an Active Directory username and password. Although the proxy service will run as the local system user, it will not be able to perform any discovery activities until it is run as an Active Directory user. Select Migrate existing configuration file to migrate any custom changes to the new proxy.
  7. Click Next.
  8. If an existing Workgroup proxy is found, it is converted to an Active Directory proxy. You are asked to enter credentials. The Account field is pre-populated with the username that the proxy is using. Enter the corresponding password in the Password field. If the proxy is currently running as the local system user, you are prompted for an username and password. Although the proxy service will run as the local system user, it will not be able to perform any discovery activities until it is run as a Workgroup user. Select Migrate existing configuration file to migrate any custom changes to the new proxy.
  9. Click Next.
  10. If an existing Credential proxy is found, the default is not to request credentials. BMC recommends that credential proxies are run as local named users with administrator privileges, not the local system user. Select Migrate existing configuration file to migrate any custom changes to the new proxy.
  11. Click Next.
  12. Review the details in the Ready to Install window. If the details are incorrect, click Back and navigate through the installer to correct the error. If they are correct, click Install to install the selected components.
  13. You are asked whether you want to keep the existing configuration for each proxy. Click Yes to keep the configuration.
  14. Check the Run Proxy Manager check box to run the Windows proxy manager immediately after installation.
  15. To exit the installer, click Finish.
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