If you encounter a problem

If you encounter a problem while using BMC Discovery:

  • Read the Release Notes for this release. Your problem might be a known issue.

If you still cannot solve the problem, log into the Customer Portal on the BMC website. http://www.bmc.com/support

We will investigate your issue and get back to you as soon as possible. We will record details in our defect tracking system and allocate a customer case number.

Viewing information about the appliance

In the case of a problem, you might need to provide details of your appliance to Customer Support.

To view appliance information

  1. From the main menu, click the Administration Settings icon.
  2. From the Appliance section, select Appliance Configuration. The Identification tab of the Appliance Configuration page is displayed.
    The fields are described in the Table below.

    Field Name

    Description

    Name

    The name of the appliance. By default this is Discovery_Appliance. This name is displayed at the top-left-side of the BMC Discovery User Interface and in the title bar of the browser.

    ID

    The appliance ID.

    Admin Email

    The email address of the appliance administrator.

    Support Email

    The email address of Customer Support.

    Description

    A free-text description of the appliance.

    Serial Number

    The serial number allocated to the appliance. This uniquely identifies the appliance.

    Commission Date

    The date that the appliance was commissioned.

    Kickstart Version

    Kickstart is a system configuration program. When an appliance is kickstarted the version of the kickstart configuration file used during installation is displayed in this field.

To view logs

  1. From the main menu, click the Administration Settings icon.

  2. From the Appliance section, select Logs.
  3. Select the Log files tab (by default, the Log files tab is displayed).
  4. A list of all the available logs is displayed on the Appliance Logs page.
  5. Click the Watch link next to any log to view the log in detail.

The logs are described in Contents of the logs.

To view session logs

You can show or hide session logs for individual hosts from the Host view window.

  1. From the main menu, click Model > Devices.
  2. Click Hosts.
  3. Select a host from the list. The host's details are displayed.
  4. Click the Session Logs icon on the dynamic toolbox. The side panel is displayed with a list of session logs for the host. Session logs are only available if Session Logging was enabled in the credential when the host was scanned.


  5. Select a session log to view and click it. The session log is displayed.
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