Diagnosing Hostname Problems
Visualizations and export do not display
This problem can be identified if you see a
500 Error - Internal Server Error! page in the user interface (UI) when attempting to load visualizations. You will also see the following error message in
local_hostname is the hostname set on the computer.
To resolve this problem, see the previous section, Setting the hostname locally.
Cannot access the UI — 500 internal server error
This error can have many causes, as it results from one or more of the tideway services failing to start. A common cause however is that
localhost cannot be resolved. If this is the case errors of the following form are displayed when restarting the tideway services.