Managing attachments

You can associate a file such as a document, a spreadsheet, or a diagram with certain node types in the BMC Atrium Discovery datastore.

Any number of attachments can be associated with a single object, and the same file can be attached to multiple objects. A copy of the attached file is uploaded to the BMC Atrium Discovery appliance for secure storage. If the same file is attached to different objects, note that multiple copies are held by BMC Atrium Discovery. You can subsequently view a file or update it at any time. BMC Atrium Discovery interprets the file type according to the file extension, so you should ensure that valid file extensions are used for attachments. Also, you should ensure that you have the correct application to open or view it.

A key use of attachments is for disaster recovery purposes; all necessary documents can be stored and managed by BMC Atrium Discovery. Also, supplementary information such as audit requirements can be linked to the systems to which they apply.

The files that you attach are stored as data objects in the BMC Atrium Discovery datastore. No attachment categories are initially defined. Attachments are assigned to a particular category.

An Administrator (with admin or system group access) can create categories.

Adding an attachment

You can associate a file with certain node types in order to provide additional information. Files can be of any type and are not validated in any way by the BMC Atrium Discovery system. Attached files are uploaded to the BMC Atrium Discovery datastore so that they can be accessed easily for disaster recovery purposes.

You can add attachments to the following node types:

  • Host
  • Network device
  • Printer
  • MFPart
  • Software instance
  • Business application instance
  • Runtime environment

In order to attach a file to a node, the user must first create an attachment category. This is done by navigating to Administration -> Custom Categories

To attach a file to an object

  1. Display the View Object page of the object that you want to attach the file to.
  2. In the Dynamic Toolbox, click the Attachments icon to show the drop-down dialog.
    The list of available categories is displayed.
  3. Click Manage Attachments. The Attachments page is displayed. This page lists the attached files in each of the available categories.
  4. Under the appropriate category, enter the full path of the file in File to Upload or click Browse to select a file.
  5. Click Apply to upload the attachment to the BMC Atrium Discovery system.

Viewing or downloading an attachment

Once you have attached a file to an object, you can view it directly from the BMC Atrium Discovery user interface, or download it to your system.
In both cases the file remains on the BMC Atrium Discovery system.

To View an attached file

  1. Display the View Object of the object that has an attachment.
  2. In the Dynamic Toolbox, click the Attachments icon to show the drop-down dialog.
    Any files already attached are listed on the dropdown.
  3. To check the contents of the file, click the filename. The file is opened using an appropriate application if possible.
  4. To make a local copy of the file, right-click the name and choose Save Target As.

Removing an attachment

You can remove a selected attachment. This removes the instance of that file associated with the selected object. Other copies or local instances of the file are unaffected.

To remove an attached file

  1. Display the View Object of the object that has an attachment.
  2. In the Dynamic Toolbox, click the Attachments icon to show the drop-down dialog.
  3. Click Manage Attachments. The Attachments page is displayed. This page lists the available categories and any existing attached files.
  4. Select the Remove checkbox against the file you want to delete.
  5. Click Apply to remove the file.
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