If you encounter a problem

If you encounter a problem while using BMC Atrium Discovery:

  • Read the Release Notes for this release. Your problem may be a known issue.

If you still cannot solve the problem, log into the Customer Portal on the BMC website. http://www.bmc.com/support

We will investigate your issue and get back to you as soon as possible. We will record details in our defect tracking system and allocate a customer case number.

Viewing information about the appliance

In the case of a problem, you may need to provide details of your appliance to Customer Support.

To view appliance information

  1. From the Appliance section of the Administration tab, select Appliance Configuration. The Identification tab of the Appliance Configuration page is displayed.
    The fields are described in the Table below.

    Field Name

    Description

    Name

    The name of the appliance. By default this is Discovery_Appliance. This name is displayed at the top-left-side of the BMC Atrium Discovery User Interface and in the title bar of the browser.

    ID

    The appliance ID.

    Admin Email

    The email address of the appliance administrator.

    Support Email

    The email address of Customer Support.

    Description

    A free-text description of the appliance.

    Serial Number

    The serial number allocated to the appliance. This uniquely identifies the appliance.

    Commission Date

    The date that the appliance was commissioned.

    Kickstart Version

    Kickstart is a system configuration program. When an appliance is kickstarted the version of the kickstart configuration file used during installation is displayed in this field.

    Software Version

    The BMC Atrium Discovery software version of the appliance.

    Software Revision

    The RPM (Red Hat Package Manager) version for the appliance.

To view logs

  1. From the Appliance section of the Administration tab, select View Logs.
  2. A list of all the available logs is displayed on the Appliance Logs page.
  3. Click the Watch link next to any log to view the log in detail.

The logs are described in Log files.

The log level associated with each message is displayed. For information on log levels see Changing log levels at runtime.

If the Watch link is not available the log is not present.

  1. To delete a log, click the Delete link next to a log.
  2. To download a log, click the Download link next to a log. You can then choose to open or save the text document for that log.
  3. Click the Compress link next to a log for larger files that you want to download. The log is given a .gz extension and is described as 'Compressed' in the Type column. The Watch link is also removed for that log.

You cannot uncompress a log once it has been compressed.

You can also delete old logs by clicking the Delete Old Logs button on the main log display page. An old log is one to which writing has been completed and there is a replacement currently being written.

To view session logs

You can show or hide session logs for individual hosts from the Host view window.

  1. From the Summary section on the Infrastructure page, click Hosts.
  2. Select a host from the list. The host's details are displayed.
  3. Click the Session Logs icon on the dynamic menu. The dynamic drop-down is displayed with a list of session logs for this host. Note that session logs (and therefore the icon) will only exist if Session Logging was enabled in the credential when the host was scanned.
    This screen illustrates the Session Logs for hosts.
  4. Click the Session Logs link to show the list of session logs for that host.
    The Session Logs icon is not displayed if there are no logs associated with the host you have selected.
  5. Select a session log to view and click on it. The session log is displayed.
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