Status updates and notifications
BMC Digital Workplace enables users to quickly see the status of important services. Giving users the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.
With BMC Digital Workplace, users can receive the following notifications when important events occur:
- In-app notifications, which are bell notifications
Push notifications, which are sent to mobile devices
On Android devices, end users receive web push notifications. To view the details of a web notification, an end user must have BMC Digital Workplace opened in an active browser window.
For the end users to receive email notifications, the system administrator must configure the email server information of the company and verify that the users have valid email accounts with the specified server. The BMC Digital Workplace administrator must provide the Backend URL. For more information, see Configuring email notifications.
The following table shows the supported and limited options for email notifications:
Supported options Limited options
The following email clients are supported for receiving BMC Digital Workplace email notifications:
- Microsoft Outlook (both desktop and web clients)
- Native iOS and Android clients
Email notifications cannot be localized.
If the BMC Digital Workplace administrator rebrands the application, the email notifications are automatically rebranded with the new logo, product name, and global navigation style.
For more information about rebranding BMC Digital Workplace, see Rebranding BMC Digital Workplace.
Email notifications are not compatible with the native 18.08 BMC Digital Workplace mobile applications.
To enable configurable notifications in BMC Digital Workplace
Have each end user perform the following steps to receive the required notifications:
Configurable notifications are disabled by default after installation and for newly added users.
In the BMC Digital Workplace end user console, go to Preferences > Notification settings.
Enable notifications for one or more of the following events:
In Approvals, click Edit and select the required notification types.
If the BMC Digital Workplace administrator disables the Approvals feature in Admin console > Configuration, the Approval notifications section is hidden from end users on their Preferences page.
In Requests, click Edit and select the required notification types.
- Feedback survey
- Notifications for broadcasts are not configurable and cannot be disabled by end users.
Notification events and types of notifications
The following table describes the events for which notifications are sent to end users and the types of notifications that can be sent for each event:
|Notification event||Description||In-app |
Request status change
Note: BMC Digital Workplace supports notifications for the following types of requests:
Users who request a service receive notifications when the status of this service changes, for example, from In Progress to Completed.
Note: Users do not receive notifications about a request status change if this request is created by an agent in BMC Helix Business Workflows.
|Delegation rule||Users who are specified as delegates receive notifications when the original approver creates, edits, or cancels a delegation rule.|
Users receive a notification when an approver or a service request agent adds an activity log or a comment to the service request they raised.
Requesters receive push and email notifications when a new comment or attachment is added to an approval for a BMC Digital Workplace Catalog or BMC Helix Business Workflows service.
Users receive in-app notifications when the following events occur:
Users receive push and email notifications when the following events occur:
Administrators can use broadcasts to notify users about events, updates, and important information. These broadcasts appear in the BMC Digital Workplace application of the users.
Users cannot disable the broadcast notifications.
Users receive notifications when the following events occur:
Users get feedback notifications for their recently completed IT service requests and HR requests. Notifications are sent when the following conditions are met: