This documentation supports the 19.05 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

Performing the BMC Digital Workplace installation

This topic provides an overview of how to perform the BMC Digital Workplace installation.

Before you begin

Complete the steps in Preparing for installation of Digital Workplace.

Before you proceed with the installation, remember these tips:

  • If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing BMC Digital Workplace and the BMC Remedy ITSM patches. 
  • To protect data, use HTTPS to communicate with the Digital Workplace server. You can do so through a load balancer or reverse proxy, or by enabling HTTPS on the BMC Digital Workplace server.
  • If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If they do not, create them. The installer creates the user schemas that reference these two tablespaces by default.

To perform the installation

TaskActionAdditional information
1

Installing BMC Digital Workplace on a single server

Not applicable

Installing BMC Digital Workplace in a cluster

  1. Install BMC Digital Workplace on the primary server. Specify the In a New Cluster option during installation.
  2. Install BMC Digital Workplace on the secondary server. Specify the In an Existing Cluster option during installation.

Installing BMC Digital Workplace silently

Silent installation reads the parameters provided in the options.txt file and installs BMC Digital Workplace without launching the installation wizard.

2Resolve issues indicated by the installer, if any.

The installer performs the following pre-install checks before proceeding with the installation:

  • Disk space
  • JAVA runtime version
  • Database version
  • Directory permissions
  • BMC Digital Workplace installed version
  • Components operation status

Installation does not proceed if the pre-install check detects inconsistencies in the required components.

3Verifying the BMC Digital Workplace installationPerform these checks to verify your installation.

To troubleshoot the installation

The BMC Digital Workplace installer and server produce several logs that you can use for troubleshooting. For more information, see Contents of the logs and Troubleshooting installation and upgrade issues in BMC Digital Workplace.

Type of logLocation
Installation

Windows: %TEMP%

Linux: /tmp

BMC Digital Workplace application server

TOMCAT_HOME/logs

BMC Digital Workplace logs for definition files and location

DWP_HOME/DWP/Logs

Where to go from here

Configuring after installation of BMC Digital Workplace

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