Performing the BMC Digital Workplace installation
This topic provides an overview of how to perform the BMC Digital Workplace installation.
Before you begin
Complete the steps in Preparing for installation of Digital Workplace.
Before you proceed with the installation, remember these tips:
- If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing BMC Digital Workplace and the BMC Remedy ITSM patches.
- To protect data, use HTTPS to communicate with the Digital Workplace server. You can do so through a load balancer or reverse proxy, or by enabling HTTPS on the BMC Digital Workplace server.
- If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If they do not, create them. The installer creates the user schemas that reference these two tablespaces by default.
To perform the installation
|Installing BMC Digital Workplace silently|
Silent installation reads the parameters provided in the
|2||Resolve issues indicated by the installer, if any.|
The installer performs the following pre-install checks before proceeding with the installation:
Installation does not proceed if the pre-install check detects inconsistencies in the required components.
|3||Verifying the BMC Digital Workplace installation||Perform these checks to verify your installation.|
To troubleshoot the installation
The BMC Digital Workplace installer and server produce several logs that you can use for troubleshooting. For more information, see Contents of the logs and Troubleshooting installation and upgrade issues in BMC Digital Workplace.
|Type of log||Location|
BMC Digital Workplace application server
BMC Digital Workplace logs for definition files and location