This topic provides a brief introduction to BMC Digital Workplace (and BMC Helix Digital Workplace, the SAAS version) and its roles. Start by reading the product overview and watching the video. To find out more about features that support your role, review the Product roles section below and its links.
BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, to plan for the organization's future needs more efficiently. For highlights of the supported capabilities, see Use cases.
BMC Digital Workplace is highly configurable. Features available to users in the client applications depend on which functionality the administrator enables and how the administrator configures the product.
Depending on your product role, you will use the following components:
- BMC Digital Workplace end user console ( )
- BMC Digital Workplace Admin console ( )
- BMC Digital Workplace Catalog console (http://BMC_DWP_SERVER_NAME:8008/myitsbe)
Employees can use any supported mobile device or desktop browser for self service, to enter trouble tickets, and to contact IT.
The following video (2:58) highlights the next generation, self-service features of BMC Remedy 9 and BMC Digital Workplace.
The video shows an older version of BMC Digital Workplace. (The previous product name was MyIT.) Although there might be minor changes in the UI, the overall functionality remains the same.
BMC Digital Workplace includes both administrator and end-user roles.
From the Admin console, administrators enable and configure features (such as the newsfeed and sections in the catalog) for BMC Digital Workplace client applications.
End users use the BMC Digital Workplace client applications for self-service and to place requests.
The BMC Digital Workplace documentation helps both new and experienced users implement and use this product. Based on your role, the following sections of the documentation are recommended:
|New users||Getting started|
|Administrators responsible for deployment|
BMC Digital Workplace administrators
All users should view and set up a watch on the Release notes and notices page for the latest product information and documentation updates.
The FAQs and additional resources page answers questions about the product and directs you to other resources for getting information about this product.
When working in the product, administrators can use context-sensitive Help to find the appropriate documentation topic.
In the BMC Digital Workplace Administration console, Help is available in the menu below your profile name.