This documentation supports the 19.05 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

Enabling end user features


Within BMC Digital Workplace, you can enable and disable features that you might not want to use immediately in your deployment.

Features

You can enable or disable the following features:

FeatureDescriptionAdditional configuration
ApprovalsEnables end users to approve requests for which they are approvers. This feature includes several types of approvals, and the administrator can disable any type of approval.

Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications.

If you have a BMC Digital Workplace server cluster, you must configure one server as the master server. Notifications are sent by the master server. To configure the master server, in the connect-dwp.properties file on that server, set master.server to true.

  • To enable the password confirmation, in the Process Definition form of Remedy ITSM (Quick links > Approval Administration Console), the administrator must select Yes in the Require Password? field.

  • To make the comment field required when a service request is rejected, in the Process Definition form of Remedy ITSM (Quick links > Approval Administration Console), the administrator must select Yes in the Require Justification on Rejection field.

Approvals reassigningThe reassigning feature can be enabled or disabled for all types of approval requests. Additionally, the administrator can enable or disable requesting users' passwords as a confirmation for reassigning approvals.

To enable the reassigning of approval requests, in the Process Definition form of Remedy ITSM (Quick links > Approval Administration Console), the administrator must select Yes in the Can Reasiign? field of the corresponding process.

Approver Details Allows end users to see the approver name, and approval status in the request details.-
CatalogEnables the Catalog from which users can make requests.To configure the Catalog, see Setting up sections in the Catalog. You can configure the Catalog requests and knowledge articles from a variety of sources. The catalog can include requests from IT and HR, include VMs from BMC Cloud Lifecycle Management, and knowledge articles from IT and HR.
Contact IT buttonEnables the Contact IT button on the Catalog tab. Shows contact information for key departments or personnel in your IT resource pool.

To configure the information displayed when users click Contact IT, see Setting up phone contacts and the Contact IT button.

Note: The Contact IT button is available on the Catalog tab.

In-app Notifications Enables the bell notification icon.No additional configuration.
Include request ID on 'Request Again'Enables the original request ID to be included in a new request that is generated by a user selecting Request Again.No additional configuration.
Knowledge Article FeedbackAllows users to add feedback for knowledge articles.See Enabling self-service in an organization.
My Activity

Enables the My Activity page in BMC Digital Workplace. The My Activity page includes the Global search, active and past events.

To configure the default request for use in the Global search, see Setting the default service request definitions for BMC Digital Workplace.
Notification Settings for RequestsEnables the notification settings that allows users to turn on/off the notifications.See Configuring email notifications.
PostsEnables the ability to add social posts.See Managing social posts.
Priority Label for Requests/ApprovalsEnables the priority labels on requests and approvals.No additional configuration.
Reopen RequestEnables the Reopen Request button for completed requests.No additional configuration.
Request Again Enables the Request Again button for completed requests.No additional configuration.
Sign Out Enables the sign out button.No additional configuration.
Similar Knowledge ArticlesAllows end users to search for similar knowledge articles.See Enabling self-service in an organization.
Social ActivitiesEnables social activities.See Managing social posts.

User Profile Data Editing

Allows end users to update their work email and work phone number from their profile on BMC Digital Workplace.

If this option is selected, the work email and work phone updated in the BMC Digital Workplace profile are synchronized with CTM:People form. If this option is not selected, the work email and work phone number are read-only.

Regardless of this setting, end users can add other profile data, such as additional email addresses and phone numbers.

No additional configuration required.

Note: The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

The following video (3:10) demonstrates how you can enable end users to update their details from their profile on BMC Digital Workplace.

https://youtu.be/PBYAQ4OU-ys

To change client features and landing page

  1. From the BMC Digital Workplace Admin console (http://server:port/dwp/admin), select Configuration, and then click Application Features.

  2. To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
    The options are saved.
  3. To choose the landing page, select the associated radio button in the Set as landing Page column of the Features table.

Note

If a client feature is enabled or disabled, users must restart the client application.

To enable session persistence for mobile clients

Enabling session persistence helps you improve your user experience while using the BMC Digital Workplace application on mobile devices (Apple iOS or Google Android). By setting up this feature you are saving your session cookies; if your mobile device restarts due to the vendor software upgrade, you do not need to repeatedly log in to access the BMC Digital Workplace application.

  1. Navigate to tomcat_home/external-conf/ .
  2. Open the connect-dwp.properties file.
  3. Delete the comment tag for:

     # sessionCookiePersistenceEnabled=true 
  4. Restart the Tomcat server.
    See the Sample connection properties file.
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