This documentation supports the 3.5 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Pre-creating the database

If you have database access restrictions and cannot allow the BMC Digital Workplace and Remedy with Smart IT (Smart IT) installer to create a database, you can create a pre-existing database.

When you pre-create a database, you create database users and assign required roles to them. 

The following topics are provided:

Before you begin

This topic is part of Preparing for installation of BMC Digital Workplace and Smart IT. Complete the previous steps, described in the following topics:

Required database schemas

BMC Digital Workplace and Smart IT require the following database schemas:

SchemaPurposeContains
schemaName_businessStores business data
  • Location
  • Certificates
  • Configuration
  • Customizations
  • Images
schemaName_systemStores system data
  • Provider Info (from SmartIT and BMC Digital Workplace)
  • Tenant
  • Plugin
openfire(Required only if you are using chat in Smart IT) Stores chat data

The database tables above start out small and grow to a size but the size is much small when compared to ITSM DB or MongoDB.

You can replace schemaName with SmartIT or any other identifier that you prefer. BMC recommends that you keep "_business" and "_system" as part of these schema names so that you can easily identify the data in the tables. During installation, you can specify these schemas.

Databases you can pre-create

Depending on the database you are using, follow the instructions in the corresponding topic:

Where to go from here

Deploying MongoDB as a replica set

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