Installing BMC Digital Workplace and Smart IT - BMC Digital Workplace Basic 3.4

Installing BMC Digital Workplace and Smart IT

This section describes how to install the BMC Digital Workplace application for administering the end user request experience. 

BMC Digital Workplace and Remedy with Smart IT (Smart IT) share the same installer and are installed on the same server. This topic describes the general installation process.

Best Practice

BMC recommends installing BMC Digital Workplace and Smart IT on a dedicated server. To avoid issues and to improve performance, do not install on servers that host other applications, such as BMC Remedy Mid Tier.
For full operation, BMC Digital Workplace and Smart IT require integration with BMC Remedy IT Service Management (ITSM) version 8.1 or later.

BMC Digital Workplace and Smart IT installation comprises the following stages:

 

Before you begin

Complete the steps in Planning to plan your BMC Digital Workplace and Smart IT deployment. The planning section includes information about system requirements and sizing your environment.

Stage 1: Prepare for installation 

Complete the following tasks: 

Task Action Additional information
1 BMC Digital Workplace and Smart IT installation worksheets Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2 Downloading the BMC Digital Workplace and Smart IT installation files This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
3 Install 64-bit Java Runtime Environment (JRE) 8. Install on all the servers where you will install BMC Digital Workplace and Remedy with Smart IT (Smart IT). Set the Java Home path.
4 Pre-creating database

If you have database access restrictions and cannot allow the BMC Digital Workplace and Smart IT installer to create a database, a DBA can create a pre-existing database.

5 Deploying MongoDB as a replica set

MongoDB is the social database for BMC Digital Workplace and Smart IT. How you deploy MongoDB might depend on your environment:

  • For production environments, install MongoDB on a replica set cluster.
  • For test or development environments, you might install MongoDB on a single server.
  • For proof of concept (POC), you might skip this step and instead let the BMC Digital Workplace and Smart IT installer install the bundled MongoDB.
7 (Linux) Requirements for a non-root user to run the installer If a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.
8 Installing the User Experience patch Before you install BMC Digital Workplace or Smart IT, you must install the User Experience patch on your BMC Remedy ITSM server. This patch enables BMC Remedy ITSM to work with BMC Digital Workplace and Smart IT. Without this patch, timelines, email notifications, and social features will not work in either BMC Digital Workplace or Smart IT. For Smart IT, this patch enables viewing incidents, requests, approvals, and so on in the timeline and activity feed.
9 (Linux) Install package to launch UI installer (on Linux) On a Linux environment, to invoke the UI installer for installing BMC Digital Workplace and Smart IT, you must download a package containing Xorg libraries.
10 (Optional) Deploying Openfire chat cluster in Smart IT Openfire chat is used only by Smart IT. If your organization uses the Chat feature extensively, you can run Chat (Openfire) on a remote server to improve performance.

 

Stage 2: Install BMC Digital Workplace and Smart IT

Task Action Additional information
1

Installing BMC Digital Workplace and Smart IT on a single server

Not applicable

Installing BMC Digital Workplace and Smart IT in server group

  1. Install BMC Digital Workplace and Smart IT on the primary server. Specify the with In a New Cluster option during installation.
  2. Install BMC Digital Workplace and Smart IT on the secondary server. Specify the with In an Existing Cluster option during installation.

 

Installing BMC Digital Workplace and Smart IT using silent mode Silent installation reads the parameters provided in the options.txt file and installs BMC Digital Workplace and Smart IT without launching a wizard.
2 Resolve issues indicated by the installer, if any.

The installer performs the following pre-install checks before proceeding with the installation:

  • Disk space
  • JAVA runtime version
  • Database version
  • Directory permissions
  • MyIT/Smart IT installed version
  • Components operation status (running Social, Digital Workplace, Mongo are brought to required state as part of installation/upgrade)

Installation does not proceed if the pre-install check detects inconsistencies in the required components.

3 Verifying the BMC Digital Workplace and Smart IT server installation Perform these checks to verify your installation.

 

Stage 3: Configure BMC Digital Workplace

Perform the following tasks before you validate that installation was successful.

Task Action Addtional information
1 (Recommended) Configure SSL for the Tomcat server To provide communication security among applications, configure SSL for the Apache Tomcat server. If you enabled SSL as part of the installation, SSL is already configured.
2 (Recommended) Integrate with BMC Remedy Single Sign-On

BMC Remedy Single Sign-On authentication applies to both the universal client and to mobile applications. When a user logs on to a mobile device, the user is prompted to enter the hostname and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.

Note: This link opens a topic from the BMC Remedy Single Sign-On documentation.

3

(Recommended Enable full text search(FTS)

BMC recommends that you use Full Text Search which is available by default.

Note: This link opens a topic from the BMC Remedy with Smart IT documentation.

Before you deploy BMC Digital Workplace to users, perform additional administration tasks.

Stage 4: Configure Smart IT 

 If you plan to use Smart IT, perform the steps to configure Smart IT .

Stage 5: Deploy BMC Digital Workplace and Smart IT clients to users 

Step Action Additional information
1 Deploying clients IT users access BMC Digital Workplace and Smart IT through Apple iOS and Google Android mobile clients, as well as through the Universal Client (desktop web browser).

You can use one of the following methods to deploy the BMC Digital Workplace and Smart IT client applications to your users:

  • Make the mobile BMC Digital Workplace and Smart IT applications available through a URL.
  • Place the applications in your enterprise App Store.
  • Push the applications through your mobile device management platform, using either BMC Mobile Device Management or your preferred tool.
  • Announce the URL to the universal client.
2 Deploy Smart IT to your users
 

Was this page helpful? Yes No Submitting... Thank you

Comments