This documentation supports the 3.4 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Compatibility matrix

This page describes the platforms supported with this release of BMC Digital Workplace. 

To get complete compatibility information for BMC Digital Workplace 3.4, use the  BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC)


To access the product compatibility information on the Customer Support website, you must have a Support ID.

To understand the compatibility matrix, refer to the following topics:


Some Remedy with Smart IT (Smart IT) information is included here for your convenience. If you are planning to install Smart IT, see System requirements for Smart IT in the Smart IT online documentation, for a comprehensive description of supported configurations.

BMC Digital Workplace and Smart IT server installation requirements

Component Version and other details
VM or physical machine See Sizing and scalability considerations.

Windows Server

Linux Server

2008 R2, 2012, 2012 R2

Red Hat Enterprise 6 or later and CentOS 6 or later

Oracle Java Runtime Environment (JRE) 1.8 (64-bit)

Required components

Application or component Version and additional details Purpose

Either of the following database engines:

  • Microsoft SQL Server
  • Oracle

At least 2 GB space for database

  • 2008, 2012

  • 11gR2 or later


    BMC Remedy ITSM version 9.0 requires version - 64-bit Production Oracle database. BMC Digital Workplace and Smart IT can be installed with BMC Remedy ITSM 8.1 or later. However, if BMC Remedy ITSM uses an earlier version of the Oracle database, the BMC Knowledge Management feature is not supported in either Smart IT or BMC Digital Workplace.

BMC Digital Workplace database

BMC Remedy IT Service Management (ITSM)

BMC Service Request Management

8.1 or later

Approvals, knowledge articles

BMC Remedy Single Sign On

or BMC Atrium Single Sign On

9.0.01 or later

8.x and 9.0

Authentication (if you do not use BMC Remedy AR System)


2.6 through 3.4

MongoDB 3.2.x or later recommended

Social database

To configure MongoDB for high availability or to install on a separate server, you must install MongoDB. The BMC Digital Workplace and Smart IT installer includes a bundled MongoDB 3.4.2; if you do not specify the MongoDB server during installation, the installer installs this bundled MongoDB.

Optional components

Application or component Version and additional details Purpose
Microsoft Active Directory (LDAP) 2008 R2


BMC HR Case Management

4.6 or later

 HR solutions and knowledge articles. Submit HR cases.
BMC Cloud Lifecycle Management 4.6.05 Request and decommission virtual machines

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