List of providers
This topic provides information about the providers that are available for integration with BMC Digital Workplace and Remedy with Smart IT (Smart IT).
To modify the provider settings, see Making configuration changes to integrated applications.
The following video (3:14) explores different providers available within BMC Digital Workplace and Smart IT, how to enable providers, and see a list of all active and inactive providers.
The video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the user interface, the overall functionality remains the same.
Providers in BMC Digital Workplace and Smart IT
The following table lists the providers available in BMC Digital Workplace and Smart IT:
|Provider's name||Used by||Integration with||Functionality provided||Notes|
|CLM cloud services pluggable provider|
BMC Digital Workplace
|BMC Cloud Lifecycle Management||Access BMC Cloud Lifecycle Management data and operations.||Not applicable|
|Exchange pluggable provider||BMC Digital Workplace||Microsoft Exchange server||Allows assets and rooms to be reserved. Displays the availability status on the profile page of the Universal Client.|
To configure, enter the following information:
|HR Case - Knowledge pluggable provider||BMC Digital Workplace||BMC Remedy HR Case Management||Upload HR knowledge articles to BMC Digital Workplacefrom the BMC Remedy HR Case Management application.||Not applicable|
|HRCM - service catalog pluggable provider||BMC Digital Workplace||BMC Remedy HR Case Management||Create cases using the HR solutions from the BMC Remedy HR Case Management application.|
Note: For eForms to work in BMC Digital Workplace, you must specify the BMC HR Case Management midtier URL in the Midtier URL field, update the settings and reload the providers.
|HR Case - User Details pluggable provider||BMC Digital Workplace||BMC Remedy HR Case Management||Synchronize user information from the BMC Remedy HR Case Management to MyIT.|
Important: Enable this provider only if the BMC Digital Workplace server is not integrated with BMC Remedy ITSM.
|LDAP pluggable provider||BMC Digital Workplace||LDAP||LDAP authentication. Activate the broadcasts and notifications with uploaded groups of the users.||Note: If you enable the LDAP provider, make sure that the Group provider is disabled.|
|Group pluggable provider||BMC Digital Workplace||BMC Remedy AR server||Activate the broadcasts and notifications with uploaded Remedy AR groups of the users.||Note: If you enable the Group provider, make sure that the LDAP provider is disabled.|
|RKM pluggable provider||BMC Digital Workplace||BMC Knowledge Management||Search for knowledge articles in the BMC Knowledge Management database.|
To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider. To configure, enter the following information:
|Message broker provider||BMC Digital Workplace||RabbitMQ||Activate the hybrid configuration of BMC Digital Workplace using the RabbitMQ platform.||Not applicable|
|System management pluggable provider||BMC Digital Workplace and Smart IT||None||Maintenance of theBMC Digital Workplace and Smart IT server.||Not applicable|
|SRM pluggable provider||BMC Digital Workplace||BMC Service Request Management||Create inicidents using the service request definitions (SRDs) from the BMC Service Request Management application.|
Most of the provider settings are predefined. You can update the following settings as needed:
|User Details pluggable provider||BMC Digital Workplaceand Smart IT||BMC Remedy IT Service Management||Select this provider to synchronize user information from the BMC Remedy IT Service Management to BMC Digital Workplace and Smart IT.|
Important: If you have installed BMC Digital Workplace with only BMC HR Case Management, enable HR Case - User Details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.
Ensure that HR Case - User Details pluggable provider and User Details pluggable provider are not simultaneously enabled. If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HR Case - User Details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.