Downloading the BMC Digital Workplace and Smart IT installation files
You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. To understand which files you are entitled to download, access the license entitlements for your product.
This topic includes the following sections:
Before you begin
This topic is part of the Preparing for installation of BMC Digital Workplace and Smart IT process. The previous step in this process is to complete the BMC Digital Workplace and Smart IT installation worksheets.
When to download a service pack or patch
For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:
- The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace and Smart IT installer will install or upgrade the full product. For example, when you install BMC Digital Workplace 3.3.02, it installs version 3.3.00 along with the enhancements that were made in 3.3.02 (Service Pack 2).
- Any hotfixes that are available for known issues.
If you sign up for , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.
The following tables provide links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
To download the files for BMC Digital Workplace 3.3.02 or Remedy with Smart IT 1.6, use the following links:
|Product or component||EPD link||Platform|
|Remedy with Smart IT Version 1.6.00||All platforms|
|BMC Digital Workplace Version 3.3.02 Patch 001||https://www.bmc.com/available/ddl.html?path=/LP/330038/377767&fltk_=H1Xk4lhaAEGusNJLCQ2g0297e%2FNMUipQrOK%2BYFh82BECm6Vc%2B5qDG2UOYIJ5thKZke782WIFrjg%3D||Microsoft Windows|
|User Experience Version 1.6.00 Patch for Remedy ITSM||All platforms - If your BMC Remedy ITSM system is on a platform other than Microsoft Windows or Linux, use this link, select the platform, and then select the User Experience Patch.|
To verify the files
Locate the files you downloaded and verify the MD5 checksum results before installation.
You can use any MD5 checksum tool to verify the checksum results.
|File name||MD5 checksum|
Where to go from here
Verifying remaining steps in Preparing for installation of BMC Digital Workplace and Smart IT.