This version of the documentation supports the 3.2 version of BMC Digital Workplace Basic. Click here to view the documentation for the current version.

Use cases

BMC MyIT is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share from their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently. 

Common BMC MyIT use cases

Checking status and notifications

Finding people and assets

Solving problems through self-helpl

Requesting services and apps

Reporting issues

Click a use case on the left to see how users work with each and to get a summary of the implementation tasks required to enable it. To see examples and enablement details, click the link for more information.

related-topic See more details about finding places and assets.

Enablement tasks

Add locations and floor maps.

Create asset types and actions.

Add or import assets.

Add assets to floor maps.

related-topic See more details about requesting services and apps.

Enablement tasks

Import SRDs from BMC Service Request Management.

Import VM offerings from BMC Cloud Lifecycle Management and add to the Catalog.

Add Service Broker items to the Catalog.

Add HR solutions to the Catalog.

Configure BMC AppZone and create bundles and banners.

Set default requests and incidents.

Configure categories and requests.

Create quick-pick lists.

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