BMC MyIT is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share from their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently.
Common BMC MyIT use cases
Click a use case on the left to see how users work with each and to get a summary of the implementation tasks required to enable it. To see examples and enablement details, click the link for more information.
Checking status and notifications
BMC MyIT enables users to quickly see the status of important services. Giving employees the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.
With BMC MyIT, users can receive status updates and notifications. Administrators can use broadcasts to notify users of events, updates, and important information. These broadcasts appear in users' BMC MyIT feeds. Users can also get automatic status updates for services they are interested in. They can choose to get the updates in email as well as in their BMC MyIT feed.
See more details about status and notifications.
Finding places and assets
BMC MyIT provides an intuitive experience for users to search for locations and assets such as conference rooms, offices, printers, and other resources that they need. BMC MyIT is context- and location-aware, enabling users to find nearby resources, "follow" resource status updates, and "update" resource status to help other users.
Users tap or click the screen to easily perform a number of self-service tasks:
- Check in to locations
- Reserve rooms
- Report issues
- Add assets
See more details about finding places and assets.
Solving problems with self-helpWith BMC MyIT, users can solve problems themselves before filing an incident, opening an HR case, or talking to support staff. Create and import knowledge articles, and create links to online (internal or external) product documentation, troubleshooting tips, tutorials, videos, and other resources.
Users can then access those resources through search (in the Superbox or from the Catalog tab), by browsing the Support tab, or from the profile of an asset or service.
In knowledge articles, you can include a link directly to an appropriate service request or catalog section. Users will feel more confident turning to self-help resources when they know that help is only a click away.
See more details about solving problems with self-help.
- The following video (1:41) demonstrates how you can find help in BMC MyIT by using several methods, without having to remember one particular path or location.
The following video (3:03) demonstrates how end users can provide article feedback and rating in BMC MyIT, and how knowledge authors can view the article feedback in BMC Remedy ITSM.
Requesting services and apps
BMC MyIT provides access to all the services your company provides in a unified catalog, which houses a familiar online ordering experience. Users visit the Catalog to request services, such as a password reset, a software or mobile app installation, or changes to employee status.
IT departments benefit from reducing the time spent on fulfilling routine service requests.
Users benefit by not having to hunt for the correct form or the responsible department.
Your company benefits by reducing costs through more efficient IT service management processes.
See more details about requesting services and apps.
Reporting issues and updates
Besides helping users solve problems themselves, BMC MyIT also makes it easy to get help from support, human resources, and other company staff. Users can report issues by:
- Submitting a request from the Superbox
- Submitting a request from an asset profile
- Submitting a request from the profile of an asset or service
- Setting up an appointment with staff
See more details about reporting issues.