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Updating the server location in the Apple iOS client for BMC MyIT

Before users can download the BMC MyIT iOS client, you must update the BMC MyIT server location in the MyIT.plist and index.html files

Before you begin

Even if you are not rebranding the mobile client, you must follow the instructions in Rebranding BMC MyIT for Apple iOS to re-sign the client.

To update the server location

  1. Open the download folder in the application installation directory.
    (Windows default location) C:\Program Files\BMC Software\Smart_IT_MyIT\download

  2. Edit the MyIT.plist file to replace the [HOSTNAME] and [PORT] entries in the following section with settings specific to your installation:

    <!-- Replace [HOSTNAME] here with real host name accessible from outside 9000 is one configured at Tomcat dir/conf/server.xml -->
    <string>https://[HOSTNAME]:[PORT]/download/MyIT.ipa</string>
  3. In the MyIT.plist file, replace the bundle-identifier entry with your App ID that you set up when re-signing the app (for example, com.companyName.MyIT):

    <key>bundle-identifier</key>
    <string>com.companyName.MyIT</string>
  4. Edit the index.html file to replace the [HOSTNAME] and [PORT] entries in the following section with settings specific to your installation. (9080 is the default port, but you can change this port number.) 

    <!-- Replace [HOSTNAME] here with real host name accessible from outside 9080 is one configured at Tomcat dir/conf/server.xml -->
    <li><a href="itms-services://?action=download-manifest&url=https://[HOSTNAME]:9080/download/myit/MyIT.plist">MyIT IPA</a></li>

Users can now download the Apple iOS client for BMC MyIT to an iPhone or iPad by using a browser on their mobile device. The Apple App Store is not involved in the process.

Where to go next

Deploying BMC MyIT to your users

Related topic

Re-signing BMC MyIT for Apple iOS

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Comments

  1. Venkat Maddala

    are there any instructions for updating server location for Android app?

    Feb 20, 2017 10:28
    1. Bhakti Paranjpe

      Hello Venkat,

      I will enquire with the SMEs and get back to you.

      Thanks,
      Bhakti

      Feb 21, 2017 03:29
      1. Venkat Maddala

        any update?

        Feb 28, 2017 10:44
        1. Bhakti Paranjpe

          Hello Venkat,

          The SME confirmed that updating plist file is an iOS specific requirement. There is no such action required for the Android client. Updating the index.html file may be required only if the MyIT.apk file was manually renamed, which normally does not happen.

          Thanks,
          Bhakti

          Feb 28, 2017 10:09