Uninstalling Smart IT and MyIT

The following procedure describes how to uninstall the file system for BMC Remedy with Smart IT (Smart IT) and BMC MyIT.


The uninstaller does not uninstall the Smart IT-MyIT database; it removes only the system files. BMC MyIT and Smart IT data (including BMC Remedy Action Request System integrations) and structures remain intact.

To uninstall Smart IT and MyIT

  1. Uninstall the application: 
    Go to the UninstallBMCSmartIT folder (such as /data1/bmc/Smart_IT_MyIT/UninstallBMCMyIT), and run the uninstall file.
    Alternatively, From the Windows Control Panel, select Add or Remove Programs > BMC MyIT and click Remove.

    a. Go to the UninstallBMCSmartIT folder (such as C:\Program Files\BMC Software\Smart_IT_MyIT\UninstallBMCSmartIT), and run the uninstall file.
    b. If you are running MongoDB on a separate server or have several servers for a replica set, stop the MongoDB service if it is running, because uninstalling BMC Remedy with Smart IT and BMC MyIT in a Linux environment does not stop services related to Smart IT-MyIT.

  2. On the BMC Remedy ITSM server, log on to BMC Remedy Developer Studio, and delete the following:
    • MyIT and MyIT Administration forms (all forms prefixed with MyIT)
    • CAI:Events2, if any
    • MyIT workflows containing the word "social"
      You might have to switch to Base Development mode to delete the files. For more information, see new  Deleting forms  and  Changing the development mode  in the BMC Remedy AR System documentation
    • Deleting MyIT forms from Developer Studio

  3. Go to each AR Server and remove references to the MyIT plugin from the ar.cfg and the pluginsrv_conf.xml file.
  4. Delete the MyIT plugin from the pluginsvr/fnd directory on each AR Server.
  5. As an administrator, log in to the BMC Remedy Mid-Tier for the BMC Remedy ITSM server and delete the following:
    1. Open the Roles form; in the Application Name field, search with %MyIT%, and delete the following roles:
      • MyIT Administrator
      • MyIT
      • Unrestricted Access
    2. Open the Group form; in the Group Name field, search with %MyIT%, and delete the following groups:
      • MyIT Admin
      • MyIT Super Admin
    3. Open the Report form; in the Report Name field, search for the new_field_z1d_action_wo1 report and delete the record.

  6. From Oracle or Microsoft SQL, drop the Smart IT database including Openfire chat if you are using it.
    Deleting the Smart IT database in SQL
  7. (If using only Smart IT, this step is not required) If you are using BMC MyIT and a stand-alone MongoDB (not the bundled one), drop the social database that MyIT created from the MongoDB shell, run the dropdatabase command.
    For more information about the MongoDB shell and command, see the following MongoDB documentation: 

  8. Verify that the following services have been stopped and removed:
      • SmartIT/MyIT Application  
      • MongoDB
      • MyITSocialService
      • openfire(only if Smart IT chat feature is installed)
  9. Verify that the Smart_IT_MyIT directory has been removed. If not, delete it manually. 
  10. Restart the AR Server.
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  1. Basil Webster


    It is not clear from this article what workflow must be deleted. The sentence "MyIT workflows containing the word "social"" does not provide sufficient detail. Please define this statement to exactly what must be searched for.

    Example, search for all workflow which has the word social in the name and delete it.

    May 05, 2018 07:29
  2. Laurentiu Visan

    Hello, "drop the smart it database" refers both to SMARTIT_SYSTEM and SMARTIT_BUSINESS?

    Best regards, Laurentiu

    Feb 26, 2019 06:27