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Setting up VM requests through BMC Cloud Lifecycle Management

Using the BMC MyIT with BMC Cloud Lifecycle Management integration, BMC MyIT users can view and request available VM offerings as part of the Unified Catalog. Create sections and then add BMC Cloud Lifecycle Management offerings to the section. Users can then access these offerings in the BMC MyIT Unified Catalog.  After an offering is provisioned, users can view the provisioned services in the My Stuff tab in the MyIT client. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. Pending, failed, and other status messages appear in the user's BMC MyIT timeline.  

Note

This integration is available for the BMC MyIT Universal Client only, and for on-premises BMC MyIT installations.

This topic includes the following sections:

Requirements

BMC Cloud Lifecycle Management 4.5 and BMC MyIT 2.5 introduced this integration. The following versions have been tested as compatible:

BMC Cloud Lifecycle Management version BMC MyIT version
BMC Cloud Lifecycle Management 4.5 BMC MyIT 2.5
BMC Cloud Lifecycle Management 4.6
  • BMC MyIT 2.6
  • BMC MyIT 3.0.01 (requires zip file from Knowledge Article 000102255)
BMC Cloud Lifecycle Management 4.6.03
  • BMC MyIT 3.1 (requires hot fix HF03232016)
  • BMC MyIT 3.2
BMC Cloud Lifecycle Management 4.6.04 BMC MyIT 3.2

To configure the integration with BMC Cloud Lifecycle Management

The following video shows how to configure the integration between BMC Cloud Lifecycle Management and MyIT:

https://youtu.be/dhKpja-lvD4

One additional step, beyond what is illustrated in the video, is that you must copy the objectmodel.jar file from the PM/Lib directory on the BMC Cloudlifecycle Management directory to the MyIT server, as in the Integrating with BMC MyIT in the BMC Cloud Lifecycle Management 4.6 documentation.

Important

If you change the superuser password in BMC Cloud Lifecycle Management, you must also update the password in the BMC MyIT configuration.

If BMC Cloud Lifecycle Management uses SSL, you must copy the root certificate for the self-signed or 3rd-party certificate to the BMC MyIT server, and import it to the cacerts SSL file in the Java used by BMC MyIT.

To view the BMC Cloud Lifecycle Management offerings in BMC MyIT, the BMC MyIT administrator must also have the entitlements and permissions configured in BMC Cloud Lifecycle Management.

If you want users to be able to access BMC Cloud Management Lifecycle from BMC MyIT, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC MyIT and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC MyIT.

You can configure BMC Distributed Server Option (DSO) workflows to synchronize the users that are created on BMC MyIT with users on BMC Cloud Lifecycle Management. You can also configure DSO workflows with an escalation so that all the existing users are transferred to BMC Cloud Lifecycle Management first. For more information, see Integrating with Corporate ITSM for Foundation data and Tenants in the BMC Cloud Lifecycle Management documentation.

Note

If you use DSO to move users, manage the users from the BMC MyIT AR System server. Otherwise, you run the risk of overwriting BMC Cloud Lifecycle Management user permissions when DSO migrates users from BMC MyIT to BMC Cloud Lifecycle Management. On BMC MyIT AR System server, create BMC Cloud Lifecycle Management groups and roles. That way, you can assign BMC MyIT users the appropriate BMC Cloud Lifecycle Management group permissions, and then transfer the users to BMC Cloud Lifecycle Management with appropriate groups in place.

For more information, see the following topics in the BMC Cloud Lifecycle Management documentation:

clm provider configuration

 

In the clm.rest.uri field, enter the URL to the Platform Manager (that is, http://platformManagerHost:Port, for example, http://clm-vm1.calbro.com:9090). If the Platform Manager is on a secure connection, provide the https URL. 

 In the CLM Portal URL field (see below), enter the CLM End User Portal (EUP) URL (that is, the URL to the portal for the My Cloud Services console) to be able to  launch the CLM Request window where the user can submit a request. This URL is also used to launch the CLM service offering instance details from the MyIT service health page.


After configuring the BMC Cloud Lifecycle Management provider, click Reload providers.

To create BMC Cloud Lifecycle Management sections in the Unified Catalog  

To make offerings available to BMC MyIT users, create BMC Cloud Lifecycle Management sections in BMC MyIT, and then add selected offerings to the sections. Sections are not immediately available to users.

With sections, you can group offerings by user, department, platform, and other categories. VM offerings can appear in Unified Catalog CLM Sections or in mixed-source sections.

clm section offerings

Next, to make the BMC Cloud Lifecycle Management sections and offerings available to BMC MyIT users, add the sections to the Unified Catalog.

clm sections in catalog

Related topics

Setting up sections in the Catalog

Integrating with Corporate ITSM for Foundation data in the BMC Cloud Lifecycle Management documentation

Creating and managing tenants in the BMC Cloud Lifecycle Management documentation

Managing entitlement packages in the BMC Cloud Lifecycle Management documentation

Updating an existing user account with cloud administrator permissions in the BMC Cloud Lifecycle Management documentation

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Comments

  1. Ganapathy Hariharan
    Unknown macro: {BMC INTERNAL}

    The youtube video needs to be enhanced with following:
     
    1. objectmodel.jar file needs to be copied from PM/Lib directory to MyIT server as mentioned in the following link. https://docs.bmc.com/docs/display/clm46/Integrating+with+BMC+MyIT
     
    2. may be above link needs to be included somewhere in above page and this link in the CLM docs page

    Nov 24, 2016 09:53