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Setting up sections in the Catalog

The BMC MyIT Catalog enables you to make requestable services, items, and knowledge articles from any configured providers available in a single location. Group requestable services, items, knowledge articles, and HR solutions into different sections for request by BMC MyIT end users. HR solutions can include eForms, which replace paper and PDF forms. BMC MyIT includes predefined catalog sections, which you can display in your catalog. You can also create new catalog sections to group together items by category or individual items.

Before you begin

Read the overview of Requests for services and apps. If you plan to include HR requests, read the overview of HR solutions and requests. The catalog can be populated from multiple sources. The following diagram illustrates those sources and the enablement tasks before you can set up the catalog sections.

request services overview

Configure integrations with the sources for items in the catalog, as described in the following topics:

 

Creating a new Catalog section

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click Add.

    unified-catalog-myitsbe-sections

  3. Using the language of the default locale, enter a name for the Catalog section.
  4. (Optional) Select alternate locales and enter the name in the language of the corresponding locales.
  5. Select one of the following options:
    • Link Predefined Groups to this Section —Associate this section with a BMC Service Request Management, BMC MyIT Service Broker, or BMC HR Case Management category.
    • Choose items to add to section—Add items from any available category to this section.

    Note

    These options are not available when you modify a Catalog section.

  6. Add service items or service categories as described in Adding individual service items to a Catalog section.

Adding individual service items to a Catalog section

You can add services from any configured service providers, such as BMC AppZone, BMC Cloud Lifecycle Management, BMC HR Case Management, BMC MyIT Service Broker, and BMC Service Request Management. You can add How To Items (which are configured in BMC MyIT) and Quick Links (which are populated from BMC Service Request Management). You can add knowledge articles that are configured in BMC Remedy IT Service Management. You can add knowledge articles from BMC Remedy ITSM and from BMC HR Case Management. Each catalog section can contain services, knowledge articles, or both from one or more providers.

If you are adding BMC Service Request Management and BMC MyIT Service Broker items, you can also link predefined categories instead of individual items.

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select the Catalog section to which you will add items.
  3. Select Items to Add to Section.

  4. From the Item categories list, select the service category that has the items you want to add.
    (Optional) You can also search for categories that contain service items with names that match the text you enter. Multiple words are searched as a phrase.
  5. Select the items.
    • If you are adding items from the Knowledge articles category, you are prompted to search for knowledge articles. Search for knowledge articles and select them.
    • For other categories, from the column on the right, select items.
  6. Click Add Selected Items.
  7. Repeat steps 4 through 6 until you are finished adding items to this catalog section.

Linking predefined groups to a Catalog section

If you did not select Link predefined groups to this section when you created the Catalog section, you must create a new section.

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select the Catalog section to which you will link categories.
  3. From the Available Items list, select a service category to link.

  4. Click Link Selected Category.
    You can link only one category to this section.

Configuring the Catalog display

  1. Select a sort order and number of items to display on the desktop. 

    unified-catalog-myitsbe-display

     Field descriptions

    Sort Order

    This selection affects the sort order of the main Catalog page only.

    • To have the system automatically sort the catalog tiles, select Alphabetically.
    • To manually arrange the items by using the Move Up and Move Down buttons, select Custom.

    Number of items displayed on desktop

    • To display all service item tiles for a section on the main Catalog page, select Carousel.
    • To limit the number of service tiles for a section on the main Catalog page, select 8, 12, or 16.
      (The user clicks View All to see all section tiles.)
  2. When you are finished with your selections, click Save.

Displaying the Catalog section in BMC MyIT

  1. On the Service Requests tab, select Catalog > Settings.
  2. From the column on the left, select the Catalog section to display.
  3. Click Add >.
    unified-catalog-myitsbe-settings
  4. In the column on the right, reorder the Catalog sections.
  5. Click Save.

Removing a Catalog section

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select a Catalog section to remove.
  3. Click Remove.
    unified-catalog-myitsbe-remove
  4. Confirm all prompts.

Predefined catalog sections

BMC MyIT includes predefined catalog sections. The specific sections that are available to you depend on which products you have integrated with BMC MyIT. You can configure the name, item layout, and number of items displayed for each of these predefined sections .

Catalog sectionIntegrated productDescription
Most Viewed HR SolutionsBMC HR Case ManagementBMC HR Case Management tracks how many times each HR solution is viewed.
Most Viewed HR ArticlesBMC HR Case ManagementBMC HR Case Management tracks how many times each HR article is viewed.
Most Common IT RequestsBMC Service Request ManagementBMC Service Request Management tracks how many times each SRD is requested.
Quick LinksBMC Service Request ManagementQuick Links contain the Quick Pick list that you set up with requests from BMC Service Request Management.
How-To ResourcesBMC Knowledge Management ManagementHow-To Resources contain knowledge articles that you import from BMC Knowledge Management and links to external resources, which you can define in BMC MyIT. For more information, see Setting up self-help resources.
All items and servicesBMC MyIT Service BrokerThis category includes all available items and services from BMC MyIT Service Broker.

Related topics

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Comments

  1. Brijesh Patel

    Is it possible to configure the sort order when looking at the full catalog section (not the main catalog page)? Currently it is alphabetical or reverse alphabet only, but it would be nice to have the full catalog displayed in the same custom order as the main page.

    Oct 24, 2016 06:10
    1. Bhakti Paranjpe

      Hello Brijesh,

      To help us answer your query better, could you please elaborate on 'full catalog section' and 'main catalog page'? Do you mean configuring the sort order of items within a particular catalog section?

      Thanks,
      Bhakti

      Oct 25, 2016 09:45
      1. Brijesh Patel

        I am referring to this section: Re: Setting up sections in the Catalog

        When I mention 'main catalog page' I am referring to the 'Catalog' section of MyIT - the first page.

         

        When I refer to the 'full catalog section' I am referring to a particular catalog section within the catalog, e.g. an ootb section would be 'Common IT Requests'. Clicking on 'Show All' goes to the particular section, but the sort order changes from custom to alphabetical (with no other sort option)... similarly, the sections you can navigate to using the 'Browse Categories'.

        Oct 25, 2016 09:50
        1. Bhakti Paranjpe

          Hello Brijesh,

          Currently, you cannot configure custom sort orders in the individual Catalog sections. Having static sort orders gives users a predefined and predictable way to navigate the long lists of services regardless of which category or bucket they’re in.

          However, you can raise an idea on BMC Communities for this feature.

          Thanks,
          Bhakti

          Nov 04, 2016 06:06