Required ports

For the BMC MyIT and BMC Remedy with Smart IT (Smart IT) server and client applications, you must verify that the following ports are open:

Apple notification

TCP port 2195 outbound from BMC MyIT and Smart IT Server to Apple Push Notification Service at

TCP port 5223 outbound from iOS devices to

TCP port 443 outbound from iOS devices to, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications

Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at * to Android devices


HTTPS port 443 outbound from the BMC MyIT and Smart IT server to *

Android GCM HTTP connection server

Google IP addresses ranges

Universal client and Admin console

HTTP port 9000Not applicable
Social portHTTP port 9001Not applicable
MongoDBHTTP port 27017Not applicable
MongoDB in a clustered replica set

HTTP port 25017

HTTP port 26017

Deploying MongoDB as a replica set
(Smart IT only) Chat server
HTTP port 7070 Not applicable
Openfire Admin consoleHTTP port 9090 Installing Chat on a remote server
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