To plan the BMC My IT deployment, refer to the following topics:

StepActionAddtional information
1 Review the system requirements

Review the:

  • Compatibility matrix
  • Hardware requirements
  • Required ports
2 Review Smart IT language information Review information for Smart IT supported languages (locales).
3Review the known and corrected issues

Review the following release notes:

  • Release notes and notices
4 Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.

5 Review license entitlements Review license entitlements for your product.
6Review the  Smart IT and BMC My IT performance and tuning guidelines in the BMC Remedy with Smart IT 1.4 online documentation.

BMC has conducted analysis of various performance test results and provided performance benchmarking methodology and environment details. The recommendations from these tests are validated by the test results provided.

Note:   Performance tuning guidelines for Smart 1.5 will be published after the release.

Related topic

Reviewing active users

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