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Localizing titles and messages

You can localize titles and messages in BMC MyIT, as illustrated in the following video:

This topic includes the following sections:

Supported locales

BMC MyIT supports the following locales:

  • Arabic (ar_AE, ar)
  • Chinese (zh_CN)
  • Chinese - Traditional Chinese (zh_TW)
  • Danish (da)
  • Dutch (nl_NL, nl)
  • English (en_US, en)
  • Finnish (fi_FI, fi)
  • French (fr_FR, fr)
  • German (de_DE, de)
  • Hebrew (he_IL, he)
  • Japanese (ja_JP, ja)
  • Korean (ko_KR, ko)
  • Norwegian (nb_NO, nn_NO, no)
  • Italian (it_IT, it)
  • Polish (pl_PL,pl)
  • Portuguese (pt_PT, pt)
  • Russian (ru_RU, ru)
  • Spanish (es_ES, es)
  • Swedish (sv_SE, sv)
  • Turkish (tr)
  • Welsh (cy)

Note

For desktop users, the locale, date, and current time displayed in the BMC MyIT Universal Client are based on the locale selected in the web browser, and not on the locale selected in the operating system.

To localize titles and messages

Follow this procedure for each area that you are localizing.

  1. From the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), access the applicable configuration screen, as described in the localizable areas and fields table.
  2. Select the locale for which you are providing localized text, as in the following example screen.

    Important

    For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.

    For example, support categories include text provided by BMC for all locales; users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.

  3. Enter the localized text into the localizable fields.
  4. Repeat steps 2 and 3 for each language to which you want to localize.
  5. Click Save.

Localizable areas and fields

Localizable areaHow to access configuration screenLocalizable fieldsAdditional information
Contact options
  1. On the Help Desk tab, click Contact Options.
  2. In the Contact Type field, select General Help or Account Problems.
Custom Message field for both the General Help Properties and Account Problems Properties areas.

For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.

For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.

Appointments information
  1. Select More > Configuration, then click Branding Settings.
  2. Click the Appointments tab.

Description Instructions

Description Instructions provide the instructions that tell users what to enter when creating an appointment.
Support categories
  1. Select More > Configuration, then click Branding Settings.
  2. Click the Support tab.
Several category fields, as illustrated in Changing terminology used in the application.For an illustration of the support categories as they appear to users, see Changing terminology used in the application.
My Stuff
  1. Select More > Configuration, then click Branding Settings.
  2. Click the My Stuff tab.
My Stuff

The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC MyIT Service Broker.

Asset Actions
  1. On the Location Management tab, click Assets > Actions Library.
  2. Click the action you want to edit, or click Add Action to create a new action.
Name, Type, URL, and Tag fieldsFor more information about actions and these fields, see Associating actions to asset types.
Asset TypesOn the Location Management tab, click Assets > Asset Types.
  • Name
  • Good status label
  • Bad status label
  • Unknown status label
For information about asset types and these fields, see Adding and editing asset types.
Service Actions
  1. On the Services tab, select Service Actions.
  2. Click the action you want to edit, or click Add Action to create a new action.
NameFor information about services and service types, see Setting up services.
Sections in the Catalog
  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click the section you want to edit, or click Add to create a new section.
NameFor more information, see Setting up sections in the Catalog

Related topics

Adding contact information for key departments or personnel

Changing terminology used in the application

Associating actions to asset types

Adding and editing asset types

Setting up services

Setting up sections in the Catalog

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