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List of providers

This topic provides information about the providers that are available for integration with BMC MyIT and BMC Remedy with Smart IT (Smart IT).

To modify the provider settings, see Making configuration changes to integrated applications.

Video demonstration 

The following video (3:14) explores different providers available within BMC MyIT and Smart IT, how to enable providers, and see a list of all active and inactive providers

Providers in BMC MyIT and Smart IT

The following table lists the providers available in MyIT and Smart IT:

Provider's nameUsed byIntegration withFunctionality providedNotes
CLM cloud services pluggable providerBMC MyITBMC Cloud Lifecycle ManagementAccess BMC Cloud Lifecycle Management data and operations.Not applicable
Exchange pluggable providerBMC MyITMicrosoft Exchange serverAllows assets and rooms to be reserved.  Displays the availability status on the profile page of the Universal Client.

To configure, enter the following information:

  • Login
    Use any Exchange user that has access to viewing other user and room schedules and that can schedule rooms.
  • Password
  • URL
    Use the URL to access the Microsoft Exchange web service, which uses the format of https://mail.domain.extension/EWS/Exchange.asmx.
HR Case - Knowledge pluggable providerBMC MyITBMC Remedy HR Case ManagementView HR knowledge articles from BMC Remedy HR Case Management in MyIT.Not applicable
HR Case - SRM pluggable providerBMC MyITBMC Remedy HR Case ManagementCreate cases using the HR solutions from the BMC Remedy HR Case Management application.Not applicable
HR Case - User Details pluggable providerBMC MyITBMC Remedy HR Case ManagementSynchronize user information from the BMC Remedy HR Case Management to BMC MyIT.

Important - Enable this provider only if the BMC MyIT server is not integrated with BMC Remedy ITSM.

LDAP pluggable providerBMC MyITLDAPLDAP authentication. Activate the broadcasts and notifications with uploaded groups of the users.Note - If you enable the LDAP provider, make sure that the Group provider is disabled.
Group pluggable providerBMC MyITBMC Remedy AR serverActivate the broadcasts and notifications with uploaded Remedy AR groups of the users.Note - If you enable the Group provider, make sure that the LDAP provider is disabled.
RKM pluggable providerBMC MyITBMC Knowledge ManagementSearch for knowledge articles in the BMC Knowledge Management database.

To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider. To configure, enter the following information:

  • RKM templates
    To use a custom template along with the predefined templates, add the template (for example, RKM:CustomTemplate template) to the RKM templates setting.
  • rkm.searchResultOption
    This setting affects the Similar articles section displayed to the right of the knowledge article. For similar articles, the search term is the original article title. The following options are available:
    • words -  The preview excerpt shows the words surrounding the search term (words in the original article title).
      This option is equivalent to the Words Around Hits option in BMC Knowledge Management.
    • excerpt - The preview excerpt is from the start of the article.
      This option is equivalent to the Excerpt option in BMC Knowledge Management.

For more information about the search result options, see the following document on BMC Communities: https://communities.bmc.com/docs/DOC-32647

Message broker providerBMC MyITRabbitMQActivate the hybrid configuration of BMC MyIT using the RabbitMQ platform.Not applicable
System management pluggable providerSmart IT and BMC MyITNoneMaintenance of the Smart IT and BMC MyIT server.Not applicable
Change pluggable providerSmart ITBMC Remedy IT Service ManagementCreate change requests in Smart IT .Not applicable
ITSM Known Error pluggable providerSmart ITBMC Remedy IT Service ManagementCreate known errors in Smart IT.Not applicable
ITSM Problem pluggable providerSmart ITBMC Remedy IT Service ManagementCreate problem requests in Smart IT.Not applicable
ITSM SRM pluggable providerSmart ITBMC Service Request ManagementCreate incidents in Smart IT using the Service Requests Definitions from the BMC Service Request Management application.Not applicable
ITSM Task Management pluggable providerSmart ITBMC Remedy IT Service ManagementCreate tasks in Smart IT using the Task Management component.Not applicable
ITSM Meta Data pluggable providerSmart ITBMC Remedy IT Service ManagementUpload the tickets' statuses and priority from BMC Remedy IT Service Management to Smart IT.Not applicable
ITSM SLM pluggable providerSmart ITBMC Service Level ManagementUpload the Service Level Agreements from BMC Service Level Management.Not applicable
ITSM Incident Management pluggable providerSmart ITBMC Remedy  IT Service ManagementCreate incidents without using the Service Requests Definitions from the BMC Service Request Management .Not applicable
ITSM Work Order pluggable providerSmart ITBMC Service Request ManagementCreate work orders in Smart IT using the BMC Service Request Management.Not applicable
ITSM Foundation providerSmart ITBMC Remedy IT Service ManagementUpload the users' and tickets' information from the BMC Remedy IT Service Management database.Not applicable
ITSM Knowledge pluggable providerMyIT and Smart ITBMC Knowledge ManagementCreate knowledge articles in Smart IT using the BMC Knowledge Management application. Retrieve knowledge articles in both Smart IT and BMC MyIT.To enable search for knowledge articles, you must also enable the RKM pluggable provider.
ITSM Asset Management pluggable providerSmart ITBMC Asset ManagementUpload the assets from BMC Asset Management to Smart IT.Not applicable
CMDB pluggable providerBMC MyITBMC Atrium CMDB

Import assets from the BMC IT Service Management application with CMDB queries. For more information on importing CMDB assets, see Adding assets.

Most of the provider settings are predefined and do not need to be updated to fit the environment. Update the following settings with your values:
  • cmdb.url — the BMC AR System server name
  • cmdb.auth.pswd — the BMC AR System application password
  • cmdb.port — the BMC AR System server port to be used

The following settings are predefined mappings of BMC MyIT asset fields and BMC Atrium CMDB attributes, which are used when importing assets.

  • cmdb.query.dataset — The BMC Atrium CMDB dataset (BMC.ASSET) of production, or master, asset data that has been normalized and reconciled.
  • cmdb.query.description — The asset description. By default, this is mapped to the ShortDescription attribute.
  • cmdb.query.attr.email — The email address for an asset, such as a conference room, which is used to reserve through Microsoft Exchange. By default, this is mapped to the Email attribute.
  • cmdb.query.attr.name — The name of an asset, which is displayed in map pins and the asset's profile. By default, this is mapped to the Name attribute.
  • cmdb.query.attr.capacity — The capacity for a conference room asset. By default, this is mapped to the Room attribute.
  • cmdb.query.attr.id — The unique identifier for an asset. By default, this is mapped to the InstanceId attribute.
  • cmdb.query.name — The unique name of an asset. By default, this is mapped to the Name attribute. 
SRM pluggable providerBMC MyITBMC Service Request ManagementCreate inicidents using the service request definitions (SRDs) from the BMC Service Request Management application.

Most of the provider settings are predefined. You can update the following settings as needed:

  • Mid Tier URL - This field refers to the BMC Remedy Mid Tier for BMC Service Request Management.
  • skip.fulfillment - If some of your service requests do not use fulfillment,  leave this value as true. If this is set to false, BMC MyIT requires fulfillment to be set by all service requests from BMC Service Request Management.
  • Open AIF in new window - If set to true, service requests of the type AIF open in a new window or tab. If set to false, these requests open in an iframe.
  • obo.enabled.for.all - This flag is used by the On Behalf Of feature. If this flag is set to false, the rules set in BMC Service Request Management for On Behalf Of requests are used. In addition, BMC MyIT users can search for the Requested for employee by either first or last name, but not by full name. If this flag is set to true, any employee can create a request on behalf of any other employee. Because a different search is performed for the Requested for, BMC MyIT users can search by full name, in addition to first name, last name, or email address. If your organization has over 50,000 employees, setting this flag to true can improve performance.
  • useExternalIcon This flag works only for SRDs that do not have icons specified in BMC MyIT. If set to true, the icons for SRDs are taken from BMC Service Request Management. If set to false, the default icons are used.
Incident Management pluggable providerBMC MyITBMC Remedy IT Service ManagementCreate incidents without using the Service Requests Definitions from the BMC Service Request Management application.Not applicable
BPPM pluggable providerBMC MyIT

BMC ProactiveNet

BMC TrueSight Operations Management

Upload the services from the BMC TrueSight Operations Management application (formerly called BMC ProactiveNet).Update the URL with the BMC TrueSIght Operations Management service URL in the format:
http://server:port/imws/services/ImpactManager
User Details pluggable providerBMC MyIT, Smart ITBMC Remedy IT Service ManagementSelect this provider to synchronize user information from the BMC Remedy IT Service Management to BMC MyIT and Smart IT.Important: If you have installed BMC MyIT with only BMC HR Case Management, enable HR Case - User Details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.

Notes

  • Depending on whether you have the BMC Service Request Management application available, you can select either SRM or Incident Management pluggable provider. Both providers cannot be selected at a time.
  • Ensure that HR Case - User Details pluggable provider and User Details pluggable provider are not simultaneously enabled. If you have installed MyIT with only BMC HR Case Management, enable the HR Case - User Details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider. 

Related topics

Making configuration changes to integrated applications

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Comments

  1. Pascal Junker

    Error with described option in rkm.seachResultOption  - "Words Around Hits" !!

    ERROR   | c.b.b.m.p.r.RkmPluggableProviderFactory | Unable to parse option 'Words Around Hits'. Possible options are: [none, excerpt, words]

    Please correct the chapter

    Jul 06, 2016 10:26
    1. Bhakti Paranjpe

      Hello Pascal,

      Thank you for your comment. It seems you entered the phrase Words Around Hits, whereas the allowed values are none, excerpt, and words.

      I will consult the SME and update the topic as required.

      Thanks,
      Bhakti

      Jul 08, 2016 12:13
    1. Bhakti Paranjpe

      Hello Pascal Junker

      I have updated the content with the exact terms that can be used in BMC  My IT.

      Thanks,
      Bhakti

      Jul 14, 2016 12:38