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License entitlements

This topic describes the BMC MyIT licensing entitlements for the following products:

BMC MyIT Self Service

The BMC MyIT Self Service license entitles you to access the following features:

  • Assistance
  • Approvals

Additional functionality is available with BMC MyIT Digital Workplace with AppZone.

Each BMC MyIT user licensed add-on entitles a person to perform the same activities that the BMC Self-Service - User License Add-on entitles them to perform.

BMC MyIT Digital Workplace with AppZone

The BMC MyIT Digital Workplace license entitles you to access the following features and products:

  • BMC MyIT features:
    • Assistance
    • Appointments
    • Broadcasts
    • Approvals
    • Location
    • Service Health
  • BMC Virtual Chat

  • BMC AppZone

BMC Action Request System Server

The BMC MyIT Suite entitles a customer to create, modify, and read unlimited records in BMC Action Request System Server supporting deployment and use of BMC MyIT use cases serving licensed BMC MyIT users. Because the BMC MyIT package includes zero dollar licenses, you may use these licenses only within the context of the solution provided. You cannot use the BMC Action Request System Server as a stand-alone product.

The context of this limitation is as follows:

  • BMC Remedy Action Request System (BMC Remedy AR System) is supplied as a foundation component for deployment of the BMC MyIT solution. Use of BMC Remedy AR System is limited to running the components within BMC MyIT and implementing integrations with providers associated with delivering the BMC MyIT solution.
  • Three fixed user licenses are provided with BMC Remedy AR System for performing BMC MyIT administrative tasks. Additional users may not be added until additional BMC Remedy AR System application and user licenses are purchased.
  • BMC Remedy AR System may be integrated only with external data sources or third-party providers in conjunction with the BMC MyIT product. It may not be used in a stand-alone configuration without integration with BMC MyIT.

Actions that void the zero dollar licenses and require a full purchase of the components include but are not limited to:

  • Using the AR System server to customize, test, or run BMC Remedy ITSM or third-party applications.

  • Using the AR System server to develop, test, or run a new custom application.

  • Using the three fixed users provided to power custom (bespoke) applications or other BMC Remedy AR System powered applications, except BMC MyIT.

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