ITSM notifications overwritten during Smart IT upgrade

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Workaround to prevent overwriting ITSM notifications during an upgrade

  1. Before starting the Smart IT upgrade, log on to the BMC Remedy ITSM mid-tier client as an administrator.
  2. In the browser address bar, modify the URL to open the SYS:Notification Messages_Staging form.
  3. Perform an advanced search with the following qualification:
    'Message Source' = $NULL$
  4. Delete all of the entries returned from the advanced search.
  5. Follow all of the steps in Upgrading to complete the Smart IT upgrade.
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