Enabling a maps license

The desktop universal client, Admin console, and Android mobile client will not show location maps without action on your part. To display location maps on these interfaces, you must follow the procedures in this topic. Location maps are required to access floor maps.


The following images illustrate an example in which a map is not shown if a maps license is not enabled.

Contact area with map block shown

Contact area with map block hidden

Options for obtaining a Google Maps license

You can obtain a license from Google directly, or by contacting BMC Support.

Obtain a license directly from GoogleObtain a license through BMC Support

By using this method, you contact Google directly to arrange an API licensing option based on your expected usage.

This method allows you to:

  • Generate your own license key on the Google Developer's Console. 
    From this console, you can also add more host URLs as needed.
  • Register with Google for a nonproduction license key.
  • Use a cryptographic signing key to generate unique signatures for your web service requests. See Digital signatures in the Google documentation.

To use this method, see Obtaining an API key in the Google documentation.

If you use this method, BMC Support registers your host URL with Google and provides a license key for you to use.

To use this method, you must submit a support request with the following information:

  • The physical location (country) where the BMC MyIT server is located.
  • The host URL where users can access your BMC MyIT client, in the format (example) https://myit-server.bmc.com/ux/.

Note: If you use this method, be sure to allow sufficient lead time for BMC Support to contact Google and register your host URL.

To use this method, see Contacting Customer Support .

BMC MyIT and Smart IT can share the same Google Maps API license. Register the server location (country) and host URL of both applications under the same account. Then enable the license in the appropriate server configuration files.

To enable the Google Maps license

  1. Obtain a license key as explained in Options for obtaining a Google Maps license
    BMC Support refers to the license key as your Client ID.

  2. From the BMC Administration Console (http://server:port/ux/admin), select More > Configuration > Map API Configuration.
  3. Enter the following information, and then click Save:

    FieldDescriptionValue in production environmentValue in a nonproduction environment
    Google Maps API KeyEnter the API key.Leave blank.

    API key that you received from Google.

    Google Maps API Client IDEnter the license key.License key that you received from Google or from BMC.Leave blank.
    Google Maps API Encryption Key(Optional) If you obtained your license directly from Google, your welcome letter from Google includes a cryptographic signing key, which you can use to generate unique signatures for your web service requests.Cryptographic signing key that you received from Google.Cryptographic signing key that you received from Google.
  4. Restart the Apache Tomcat service.

Google Maps License information

Related topics

Places and assets

Setting up locations

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