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Configuring social features

On the Social tab of the BMC MyIT Administration Console, you can set up and manage the timelines and integrate BMC MyIT with the Chatter social network. You can also import the users into the Social database from Chatter and as a CSV file. To get to the Social tab, from the MyIT Administration Console, select More > Social.

To manage timelines

In the Timeline window, you can view and delete all the existing timelines.

You can search the posts using the Search field and extend the list of the visible posts by clicking Load more posts...

Select the posts you want to delete and click Delete Selected.

To manage timelines for specific locations

In the Locations window, you can view and delete the timelines for the selected location.

You can search the locations and posts using the Search fields and extend the list of the visible posts by clicking Load more posts...

  1. Select the location that you want to view or delete the posts for.
  2. Select the posts you want to delete and click Delete Selected.

To manage timelines for specific assets

In the Assets window, you can view and delete the timelines for the selected asset.

You can filter the assets by the Location, Floor Map, and Type, as well as by the several letters from the asset name using the Search field.

  1. Select the asset that you want to view or delete the posts for.
  2. Select the posts you want to delete and click Delete Selected.

To view and add the users

You can see the list of all the users available in the system at Users > View All. You can add the users to this list by importing them as a CSV file that contains entries that look similar to this:

#userId, email, firstName, lastName

In Microsoft Excel, the file would look like this:

 

To import the users:

  1. Click Users > CSV Import.
    The Users CSV Import window opens.
  2. Click Browse to select a CSV file.
  3. Click Import.

After importing, the users are available in the Users > View All window.

To integrate BMC MyIT with the Chatter social network 

You can integrate BMC MyIT with the Chatter social network to combine their messaging systems and enable MyIT and Chatter users communicate from either the BMC MyIT or the Chatter UI. You can set up Chatter integration with the following methods:

  • You can import Chatter users into BMC MyIT's social database, allowing MyIT users to search Chatter context from the Superbox.
  • BMC Remedyforce customers can configure OAuth authentication with Chatter and authorize Chatter for each MyIT user.

Note

The BMC MyIT server must be set up to use https with valid certificates. If certificates are not trusted, then only the Universal Client is integrated with Chatter, and the mobile clients fail to authorize.
  1. In Salesforce, configure the connected app integration with BMC MyIT:
    1. Log on to Chatter as an administrator.
    2. Click Setup, and go to Build > Create > Apps
    3. In the Connected Apps area, click New, and complete the following required fields.

      FieldDescription
      Basic Information
      Connected App NameEnter the name, such as BMC MyIT.
      API NameEnter a name for the API.
      Contact EmailEnter a contact email for the person responsible for the app creation.
      API (Enable OAuth Settings)
      Enable OAuth SettingsSelect to enable. This makes other settings available.
      Callback URLSpecify the callback URL in the following format:
      https://myit_server_host:port/ux/rest/authorize/chatter/callback
      Select OAuth ScopesSelect the required scope options:
      Full access (full)
      Perform requests on your behalf at any time (refresh_token, offline_access)
    4. Click Save.
    5. After the app is created, go to the Connected Apps area, and click the new MyIT app.
    6. In the API (Enable OAuth Settings) section, note the Consumer Key and Consumer Secret values, which you will need to configure BMC MyIT.
  2. In the BMC MyIT Administration Console, set up the Chatter integration.
    1. From the Social tab, click Social Network Integration > Configure.
      The Configure Chatter Integration window opens.
    2. Complete the following settings:

      FieldDescription
      Client IDEnter the Consumer Key value generated by Chatter.  
      ClientSecretEnter the Consumer Secret value generated by Chatter.
      Enable Profile ImportSelect to import Chatter user profiles into BMC MyIT.
      Admin UserEnter the username that you use in Chatter.
      Admin PasswordEnter the password that you use in Chatter.
      Enable Chatter Feed IntegrationSelect to create the Enable Chatter button in users' settings. Users can then select Enable Chatter to integrate their MyIT and Chatter feeds.
    3. To save the settings in the MyIT social database, click Submit.

      From Settings, users can then tap or click Enable Chatter, and then allow BMC MyIT to access their Chatter information. 
  3. Import Chatter users:
    1. Click Social Network Integration > Import Chatter Users.
    2. In the Chatter users id's field, enter the email addresses of the Chatter users that you want to import.
      You can enter multiple emails separated by comma and space.
    3. Click Import.

After importing, the Chatter users are available in the Users > View All window.



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