Configuring email notifications

To allow BMC MyIT users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.

Configuring BMC MyIT to work with your email server

  1. From the BMC MyIT server, open the TomcatInstallFolder/external-conf/ file in a text editor.
  2. Add the following parameters, and provide the values for your company.


    The smtp.account and smtp.pwd parameters are optional.

    The file includes these sample parameters that are commented out.  

    Email server properties<mailhost>.<domain>
    Example email settings
  3. Restart the Tomcat server.

Verifying that users have valid email accounts


Notifications use the work email address defined in the CTM:People form. If a user specified an additional email address in the BMC MyIT client settings, that email address is not used for notifications.

To enable end users to update their work email address from their profile on BMC MyIT, you must enable the User Profile Data Editing setting in the BMC MyIT Administration Console. When this setting is enabled, the work email address updated in the BMC MyIT client settings is synchronized with the CTM:People form. For more information about this setting, see User Profile Data Editing.

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People > People, and then click Open. The first tab shown is the General tab

Configuring the email content 

You can have a custom subject line for email notifications about service status and a custom subject for mentions (with the @ symbol) in the activity feed.

You can enhance email notifications to include a link to open the applicable area of BMC MyIT. For example, an email notification about a service status change includes a link to the service profile in BMC MyIT. To include this link, configure the Backend URL to point to your host. This is a shortened URL for the Universal Client or Administration console, ending at the first / after the port, as in

Setting up email notifications

Have each user perform the following steps to receive email notifications:

  1. From the MyIT client, click Settings and select Email for Feed Activity and My Requests.

  2. Go to the profile for each service for which users want notifications and select Email for notification options. 
    Whenever the service has a status change, users receive email updates.  


    • Users must follow a service to receive email notifications for that service.
    • Users must set a specific Home Location in Settings in order to receive email notifications for that location.

Related topic

Status updates and notifications

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  1. James Sweigart

    "Setting up email notifications

    Have each user perform the following steps to receive email notifications:"


    Having each individual user check notifications?   Shouldn't this be already checked by Default instead of making the users do it?




    Feb 17, 2017 11:51
    1. Bhakti Paranjpe

      Hello James,

      By default, all notifications are disabled. End users can choose to enable or disable email notifications from their own profile settings. This is an individual setting and not something that can be applied to all users by default.


      Feb 21, 2017 03:58
  2. Connor Weeks

    What if under Feed Activity and Requests, for Email it says "Email - Feature Not Available at this Time"?

    I've configured the file and restarted the service, still saying the same thing.

    Any ideas, or will I need to open a support case?


    Jul 23, 2018 04:35
    1. Olga Kutetska


      We are sorry for the late reply. Your question has not been noticed.

      The error might be related to reservations functionality which is not available with Basic configuration of BMC Digital Workplace. If you are still experiencing the problem, please, contact support.

      Oct 16, 2018 11:35