This version of the documentation supports the 3.2 version of BMC Digital Workplace Basic. Click here to view the documentation for the current version.

Changing terminology used in the application

BMC MyIT enables you to customize the names of items that appear on your users' desktop browsers and mobile devices. For example, you can update the name of the service desk to My Company Service Desk.

This topic includes the following sections:

To update the terminology

Important

Enter the text for all locales that your users might use, and for the default locale. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected. For example, users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale.

  1. On the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), select More > Configuration, then click Branding settings.
  2. To update the term used for your service desk and its description:
    1. Select the Appointments tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.
    3. In the Description/Instructions field, enter instructions for your users.
      This entry changes the instructions that tell users what to enter when creating an appointment
    4. Click Save.
  3. To change the names of the categories ("buckets") used on the Apple iPad, iPhone, and universal client versions of the client:
    1. Select the Support tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.
    3. Enter the new names into the appropriate bucket fields.

      You might specify longer names on the iPad version because the iPad has more screen room for additional text. The following image shows an example of the categories on an iPhone.


      iPhone screen with custom assistance categories

      Note

      The universal client (which users see in browsers) does not use Bucket 4 ("Service Desk appointments," by default). Instead, users simply go to the Appointments tab to set and view appointments.

  4. To change the names of the My Stuff tab:
    1. Select the My Stuff tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.
    3. Enter the new name in the My Stuff Tab Name field.
    4. Click Save.

To localize the names of the categories

See Localizing titles and messages.

Related topics

Changing client functionality options

Localizing titles and messages

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