Setting up VM requests through BMC Cloud Lifecycle Management


Using the BMC MyIT with BMC Cloud Lifecycle Management integration, BMC MyIT users can view and request available VM offerings as part of the Unified Catalog. Create sections and then add BMC Cloud Lifecycle Management offerings to the section. Users can then access these offerings in the BMC MyIT Unified Catalog. After an offering is provisioned, users can view the provisioned services in the My Stuff tab in the MyIT client. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. Pending, failed, and other status messages appear in the user's BMC MyIT timeline.  


This integration is available for the BMC MyIT Universal Client only, and for on-premises BMC MyIT installations.

This topic includes the following sections:


BMC Cloud Lifecycle Management 4.5 and BMC MyIT 2.5 introduced this integration. The following versions have been tested as compatible:

BMC Cloud Lifecycle Management versionBMC MyIT version
BMC Cloud Lifecycle Management 4.5BMC MyIT 2.5
BMC Cloud Lifecycle Management 4.6
  • BMC MyIT 2.6
  • BMC MyIT 3.0.01
  • BMC MyIT 3.1

Configuring the integration with BMC Cloud Lifecycle Management


If you change the superuser password in BMC Cloud Lifecycle Management, you must also update the password in the BMC MyIT configuration.

If BMC Cloud Lifecycle Management uses SSL, you must copy the root certificate for the self-signed or 3rd-party certificate to the MyIT server, and import it to the cacerts SSL file in the Java used by BMC MyIT.

To view the BMC Cloud Lifecycle Management offerings in BMC MyIT, the BMC MyIT administrator must also have the entitlements and permissions configured in BMC Cloud Lifecycle Management.

If you want users to be able to access BMC Cloud Management Lifecycle from BMC MyIT, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC MyIT and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC MyIT.

You can configure BMC Distributed Server Option (DSO) workflows to synchronize the users that are created on BMC MyIT with users on BMC Cloud Lifecycle Management. You can also configure DSO workflows with an escalation so that all the existing users are transferred to BMC Cloud Lifecycle Management first. For more information, see Integrating version 4.5 and earlier with brownfield Corporate Atrium and Tenants in the BMC Cloud Lifecycle Management documentation.


If you use DSO to move users, manage the users from the BMC MyIT AR System server. Otherwise, you run the risk of overwriting BMC Cloud Lifecycle Management user permissions when DSO migrates users from BMC MyIT to BMC Cloud Lifecycle Management. On BMC MyIT AR System server, create BMC Cloud Lifecycle Management groups and roles. That way, you can assign BMC MyIT users the appropriate BMC Cloud Lifecycle Management group permissions, and then transfer the users to BMC Cloud Lifecycle Management with appropriate groups in place.

For more information, see the following topics in the BMC Cloud Lifecycle Management documentation:

clm provider configuration

Enter the CLM End User Portal (EUP) URL to be able to  launch the CLM Request window where the user can submit a request. This URL is also used to   launch the CLM service offering instance details from the MyIT service health page.

After configuring the BMC Cloud Lifecycle Management provider, click Reload providers.

Creating BMC Cloud Lifecycle Management sections in the Unified Catalog  

To make offerings available to BMC MyIT users, create BMC Cloud Lifecycle Management sections in BMC MyIT, and then add selected offerings to the sections. Sections are not immediately available to users.

With sections, you can group offerings by user, department, platform, and other categories. VM offerings can appear in Unified Catalog CLM Sections or in mixed-source sections.

clm section offerings

Next, to make the BMC Cloud Lifecycle Management sections and offerings available to BMC MyIT users, add the sections to the Unified Catalog.

clm sections in catalog

Related topics

Setting up sections in the Catalog

In the BMC Cloud Lifecycle Management documentation:

Was this page helpful? Yes No Submitting... Thank you


  1. Vaibhav Wadekar

    Please update that CLM 4.6 is compatibile with MyIT 3.1 as well. I confirmed with QA Team and they tested CLM 4.6 with MyIT 3.1.


    ~ Vaibhav

    Jun 16, 2016 09:13
    1. Michele Marques

      Thanks, Vaibhav. Made the update.

      Jun 17, 2016 01:39