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Setting up services

On the Services tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), administrators can define the services with which BMC MyIT users can interact.

To enable users to interact with services, create actions and associate them actions with the various services. When users view a service profile from the BMC MyIT client, they can click the actions that have been assigned to it. These actions can include URLs with troubleshooting or service documentation and service requests to report an issue, as the following figure shows.

Service actions example

Follow these steps to define the services and service actions with which BMC MyIT users can interact.

To add or edit a service

If you are using BMC TrueSIght Operations Management (formerly BMC ProactiveNet Performance Management), the service status is automatically updated in the services table. To enable this functionality, see Integrating with BMC TrueSight Operations Management.

  1. On the Services tab , click Service Availability
  2. In the Service Availability pane, perform one of the following steps:
    • To add a new service, click Add
    • To change an existing service, select it in the services table.
  3. In the services form, enter (or change) the name and description of the service in the Name and Description fields.
  4. On the Main tab, enter or update information about the service. You can choose to filter services to find the service that you want to update.
    • Annotation: Add notes about the service
    • Enabled: Select this check box to make the service visible on client devices and available to users.
    • Auto follow: Select this check box to send notifications about this service automatically to client devices.
    • Profile Image: (optional) An image to use in the service's profile. The images must be 320x200 pixels, 640x400 pixels, or another size with the same aspect ratio. The profile image supports GIF, JPG, PNG, and BMP file types.
    • Status: Select one of the following options:
      • Manual:Manually configure the status of a given service. Select one of the following statuses:
        • Available: The service is available.
        • Information: A special message or exception is associated with the service.
        • Performance issue: The service is available but is impacted by some performance errors.
        • Unknown: The status is unknown due to issues with the BMC ProactiveNet Performance Management integration .
        • Maintenance: The service is down or unavailable due to scheduled maintenance.
        • Disruption: The service is unavailable.
      • From linked service: Tie the status of the selected service to another service.
  5. On the Actions tab, add actions that clients can use for each service. 
    From the list of available actions, move the actions you want to the Selected Actions list. 
    On a service profile, URL actions are listed before request actions. 
  6. On the Groups tab, add groups to and remove groups from the services.
    Depending on the provider you enabled in BMC MyIT Administration Console, the Groups tab contains a list of BMC Remedy Action Request System (BMC Remedy AR System) groups and LDAP groups. By default, the Group provider is enabled for BMC Remedy AR System groups. You can associate groups to a Service. Users belonging to the associated groups auto-follow the service, even if they did not individually enable auto-follow for that Service. To disable auto-follow, you can edit the same Service and uncheck the Auto follow check box on the Main tab.
    • Search for Groups enables you to filter the groups list to find the groups that you want to configure.
    • The first table shows a list of all groups (or your filtered list of all groups) that are available to you to add.
    • Selected Groups are the groups that have been added to this service.

      To set up groups through LDAP, see Integrating BMC MyIT with LDAP.
  7. Click Save.

To delete a service

  1. On the Services tab, click Service Availability
  2. In the services table, select a service to remove and click Delete.

To create and edit service actions

  1. On the Services tab, select Service Actions.
  2. Click Add. or select an existing service action.
  3. Complete the following fields:

    FieldDescription
    NameSpecify the name of the action.
    TypeChoose a type from the list:
     Client side URL: Enter a URL in the URL field that appears. The user’s device executes the URL.
     Default request: A default request opens for the user when the action is executed. This is the service request definition (SRD) assigned as the Default Service Request. See Setting the default service request definitions for BMC MyIT.
     Request: Click Select Request and select a request that you want to open for the user when the action is executed. (See Setting up service requests through BMC Service Request Management and Setting up service requests through BMC MyIT Service Broker.)
  4. Click Save.


To localize actions, see Localizing titles and messages.

Related topics

Configuring email notifications

Setting up self-help resources

Setting the default service request definitions for BMC MyIT

Setting up service requests through BMC Service Request Management

Setting up service requests through BMC MyIT Service Broker

Making configuration changes to integrated applications

Integrating with BMC TrueSight Operations Management

Integrating BMC MyIT with LDAP

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