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Setting up sections in the Catalog

The BMC MyIT Catalog enables you to make requestable services, items, and knowledge articles from any configured providers available in a single location. Group requestable services, items, and knowledge articles into different sections for request by BMC MyIT end users.

Creating a new Catalog section

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click Add.

    unified-catalog-myitsbe-sections

  3. Using the language of the default locale, enter a name for the Catalog section.
  4. (Optional) Select alternate locales and enter the name in the language of the corresponding locales.
  5. Select one of the following options:
    • Link Predefined Groups to this Section —Associate this section with a BMC Service Request Management, BMC MyIT Service Broker, or BMC HR Case Management category.
    • Choose items to add to section—Add items from any available category to this section.

    Note

    These options are not available when you modify a Catalog section.

  6. Add service items or service categories as described in Adding individual service items to a Catalog section.

Adding individual service items to a Catalog section

You can add services from any configured service providers, such as BMC AppZone, BMC Cloud Lifecycle Management, BMC HR Case Management, BMC MyIT Service Broker, and BMC Service Request Management. You can add How To Items and Quick Links that are configured in BMC MyIT. You can add knowledge articles that are configured in BMC Remedy IT Service Management.

If you are adding BMC Service Request Management and BMC MyIT Service Broker items, you can also link predefined categories instead of individual items

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select the Catalog section to which you will add items.
  3. Select Items to Add to Section.

  4. From the Available items list, select the service category that has the items you want to add.
    (Optional) You can also search for categories that contain service items with names that match the text you enter. Multiple words are searched as a phrase.
  5. From the column on the right, select items.
  6. Click Add Selected Items.
  7. Repeat steps 4 through 6 until you are finished adding items to this catalog section.

Linking predefined groups to a Catalog section

If you did not select Link predefined groups to this section when you created the Catalog section, you must create a new section.

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select the Catalog section to which you will link categories.
  3. From the Available Items list, select a service category to link.

  4. Click Link Selected Category.
    You can link only one category to this section.

Configuring the Catalog display

  1. Select a sort order and number of items to display on the desktop. 

    unified-catalog-myitsbe-display

     Field descriptions

    Sort Order

    This selection affects the sort order of the main Catalog page only.

    • To have the system automatically sort the catalog tiles, select Alphabetically.
    • To manually arrange the items by using the Move Up and Move Down buttons, select Custom.

    Number of items displayed on desktop

    • To display all service item tiles for a section on the main Catalog page, select Carousel.
    • To limit the number of service tiles for a section on the main Catalog page, select 8, 12, or 16.
      (The user clicks View All to see all section tiles.)
  2. When you are finished with your selections, click Save.

Displaying the Catalog section in BMC MyIT

  1. On the Service Requests tab, select Catalog > Settings.
  2. From the column on the left, select the Catalog section to display.
  3. Click Add >.
    unified-catalog-myitsbe-settings
  4. In the column on the right, reorder the Catalog sections.
  5. Click Save.

Removing a Catalog section

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select a Catalog section to remove.
  3. Click Remove.
    unified-catalog-myitsbe-remove
  4. Confirm all prompts.

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Comments

  1. Iaroslav Kozak

    We need to change all titles "Unified Catalog" to the "Catalog" 

    Feb 19, 2016 08:28