Unsupported content

 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments. Click here to view the documentation for the current version.

Roles and permissions

This section describes the following levels of permission:

For information about how multitenancy affects access, see Configuring multitenancy.

Administration permissions specific to BMC MyIT

To access the BMC MyIT Administration Console, administrators require MyIT Admin permission. For more information, see Setting up administrator authentication.

You can restrict administrators to specific areas of the Administration Console, as described in Assigning administrator permissions.

To access the tenant configuration utility (used for multitenancy), an administrator requires MyIT Super Admin permissions. For more information, see Configuring multitenancy.

Permissions for BMC MyIT self-service users

To access BMC MyIT, self-service users require a login ID and password in BMC Remedy ITSM, BMC HR Case Management, or both.

The following table indicates permissions needed to access areas of the application or types of items in the Catalog.

Item or areaPermissionApplication controlling permissionAdditional information
Approvals

Business Manager - to be able to approve service requests and see additional details about those requests

To be assigned as an approver in Smart IT, the following functional roles are required:

  • Infrastructure Change Approver - to be selected as an approver for change requests
  • Knowledge Management Approver - to be selected as an approver for knowledge articles
  • Release Approver - to be selected as approver for releases
  • Request Approver - to be selected as a Support approver for requests
  • SRD Approver - to be selected to approve service request definitions (SRDs) for publication
BMC Remedy ITSM

Service Request Management user roles in the BMC Remedy ITSM documentation

Functional roles and extended application access in the BMC Remedy ITSM documentation

No permissions required to approve HR requestsBMC HR Case ManagementNo additional information
Knowledge articles

No permissions required

BMC Remedy ITSM
(BMC Knowledge Management)

Visibility groups restrict which specific knowledge articles are available.
No permissions requiredBMC HR Case ManagementNo additional information
Service Requests

No permissions required

BMC Remedy ITSM
(BMC Service Request Management)
Entitlement restrict which specific Service Requests are available.
No permissions requiredBMC MyIT Service BrokerEntitlement restrict which specific Service Requests are available.
Service Broker itemsNo permissions requiredBMC MyIT Service BrokerEntitlement restrict which specific Service Broker items are available.
Virtual Machines

No permissions required

However, for users to be able to access BMC Cloud Management Lifecycle from BMC MyIT, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC MyIT and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC MyIT.

BMC Cloud Lifecycle ManagementSetting up VM requests through BMC Cloud Lifecycle Management
BMC AppZone

No permissions required

Groups defined in BMC AppZone control access to applications

BMC AppZoneConfiguring users and groups in the BMC AppZone documentation
HR solutionsCase ViewerBMC HR Case ManagementRoles and permissions in the BMC HR Case Management documentation
AppointmentsNo permissions requiredBMC MyITNo additional information
ReservationsNo permissions requiredBMC MyITNo additional information
ServicesNo permissions requiredBMC MyITNo additional information
LocationsNo permissions requiredBMC MyITNo additional information
AssetsNo permissions requiredBMC MyITNo additional information
Chat

No permissions required

BMC Virtual ChatAutomatic validation of self-service users must be configured, as described in Validating people information in the BMC Virtual Chat documentation

Related topics

Setting up administrator authentication

Assigning administrator permissions

Configuring people information in the BMC Remedy ITSM 9.1 documentation

Roles and permissions in the BMC HR Case Management 4.6 documentation

Configuring users and groups in the BMC AppZone documentation

Configuring multitenancy

Validating people information in the BMC Virtual Chat 9.1 documentation

Was this page helpful? Yes No Submitting... Thank you

Comments