Unsupported content


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments. Click here to view the documentation for the current version.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


To stay informed of changes to this space, place a watch on this page.

Related topics
 Where to find more information




August 29, 2016ITSM notifications overwritten during Smart IT upgradeProvides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.
April 1, 2016Re-signing and rebranding BMC MyIT for Apple iOSThis topic is updated with additional steps that are required to re-sign the Apple iOS application for BMC MyIT 3.1.
March 15, 2016Roles and permissionsThis topic summarizes roles and permissions required to access BMC MyIT.
February 26, 20163.1.00 enhancements

This topic summarizes the feature improvements and enhancements of the BMC MyIT 3.1 release.

For administrators:

  • Ability to upgrade an existing BMC MyIT server and integrate it with BMC HR Case Management
  • Ability to upgrade from BMC MyIT 2.5 or later
  • Ability to add knowledge articles to the catalog

For business users:

  • Enhancements for integration with BMC MyIT Service Broker, including the display of rich media for Service Broker items and enhancements to the shopping cart
  • Improved search for knowledge articles includes previews and the ability to return to recent search results
  • Enhanced search
  • Deep links to areas of BMC MyIT
  • Support for additional languages: Danish, Turkish, and Welsh

For technical information and bug fixes that are part of this release, see Known and corrected issues.


 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

XML and HTML exports

If you require an export in XML or HTML format, contact us.




Was this page helpful? Yes No Submitting... Thank you