Unsupported content


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments. Click here to view the documentation for the current version.


To plan the BMC My IT deployment, refer to the following topics:

StepActionAddtional information
1Review system requirements

Review the:

  • Compatibility matrix
  • Hardware requirements
  • Required ports
2Review the known and corrected issues

Review the following release notes:

  • Release notes and notices
3 Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.

4 Review license entitlements Review license entitlements for your product.
5Review the  Smart IT and BMC My IT performance and tuning guidelines in the BMC Remedy with Smart IT 1.3 online documentation.

BMC has conducted analysis of various performance test results and provided performance benchmarking methodology and environment details. The recommendations from these tests are validated by the test results provided.

Note: Performance tuning guidelines for Smart 1.4 will be published after the release.

Was this page helpful? Yes No Submitting... Thank you