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Performing the Smart IT and BMC MyIT installation

The folllowing topics are provided:

Considerations

Consider the following before you proceed with the installation

  • If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing Smart IT and BMC MyIT and the BMC Remedy ITSM patches. 
  • To protect data, use HTTPS to communicate to the BMC Remedy with Smart IT (Smart IT) and BMC MyIT server. You can do so either through a load balancer or reverseproxy,or by enabling HTTPS on the Smart IT and BMC MyIT server.
  • If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.

Installation methods

MethodDescription
Installing Smart IT and BMC MyIT as a non-root userIn Linux environments, you can install  the Smart IT and BMC MyIT server as a root or non root user. Installing as a non-root user allows a user to maintain the Smart IT and BMC MyIT software without the assistance of a system administrator. 
Installing the Smart IT and BMC MyIT on a single serverPerform the installation using the installer wizard.
Installing the Smart IT and BMC MyIT using silent mode--NA--

Troubleshooting

The Smart IT and BMC MyIT installer and the Smart IT and BMC MyIT server produce several logs that you can use for troubleshooting. To view the log files, you can use the MyIT MaintenanceTool in the MYIT_HOME directory.

Type of logLocation
Installation

Windows: %TEMP%

Linux: /tmp

Smart IT and BMC MyIT application serverTOMCAT_HOME/logs
Smart IT and BMC MyIT social server and MongoDBMYIT_HOME/MyIT/Logs
Smart IT and BMC MyIT logs for definition files and location<Installed Folder>/\Smart_IT_MyIT\Logs
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