Localizing titles and messages
You can localize titles and messages in BMC MyIT, as illustrated in the following video:
This topic includes the following sections:
BMC MyIT supports the following locales:
- Arabic (ar_AE, ar)
- Chinese (zh_CN)
- Chinese - Traditional Chinese (zh_TW)
- Danish (da)
- Dutch (nl_NL, nl)
- English (en_US, en)
- Finnish (fi_FI, fi)
- French (fr_FR, fr)
- German (de_DE, de)
- Hebrew (he_IL, he)
- Japanese (ja_JP, ja)
- Korean (ko_KR, ko)
- Norwegian (nb_NO, nn_NO, no)
- Italian (it_IT, it)
- Polish (pl_PL,pl)
- Portuguese (pt_PT, pt)
- Russian (ru_RU, ru)
- Spanish (es_ES, es)
- Swedish (sv_SE, sv)
- Turkish (tr)
- Welsh (cy)
For desktop users, the locale, date, and current time displayed in the BMC MyIT Universal Client are based on the locale selected in the web browser, and not on the locale selected in the operating system.
On the Apple iOS application, Danish is not available for BMC AppZone functionality.
On the Google Android application, neither Danish, Turkish, nor Welsh are available for BMC AppZone functionality.
To localize titles and messages
Follow this procedure for each area that you are localizing.
- From the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), access the applicable configuration screen, as described in the localizable areas and fields table.
Select the locale for which you are providing localized text, as in the following example screen.
For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.
For example, support categories include text provided by BMC for all locales; users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.
- Enter the localized text into the localizable fields.
- Repeat steps 2 and 3 for each language to which you want to localize.
- Click Save.
Localizable areas and fields
|Localizable area||How to access configuration screen||Localizable fields||Additional information|
|Contact options||Custom Message field for both the General Help Properties and Account Problems Properties areas.|
For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.
For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.
|Appointments information||Name of your service desk is the screen name that appears above the list of a user’s appointments. Description Instructions provide the instructions that tell users what to enter when creating an appointment.|
|Support categories||Several category fields, as illustrated in Changing terminology used in the application.||For an illustration of the support categories as they appear to users, see Changing terminology used in the application.|
|My Stuff||My Stuff|
The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC MyIT Service Broker.
|Asset Actions||Name, Type, URL, and Tag fields||For more information about actions and these fields, see.|
|Asset Types||On the Location Management tab, click Assets > Asset Types.||For information about asset types and these fields, see .|
|Service Actions||Name||For information about services and service types, see Setting up services.|
|Sections in the Catalog||Name||For more information, see Setting up sections in the Catalog|