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List of providers

The following providers are available for integration with BMC MyIT and BMC Remedy with Smart IT (Smart IT). To modify the provider settings, see Making configuration changes to integrated applications

Provider's nameUsed byIntegration withFunctionality providedNotes
CLM cloud services pluggable providerBMC MyITBMC Cloud Lifecycle ManagementAccess BMC Cloud Lifecycle Management data and operations.Not applicable
Exchange pluggable providerBMC MyITMicrosoft Exchange serverAllows assets and rooms to be reserved.  Displays the availability status on the profile page of the Universal Client.

To configure, enter the following information:

  • Login
    Use any Exchange user that has access to viewing other user and room schedules and that can schedule rooms.
  • Password
  • URL
    Use the URL to access the Microsoft Exchange web service, which uses the format of https://mail.domain.extension/EWS/Exchange.asmx.
HR Case - Knowledge pluggable providerBMC MyITBMC Remedy HR Case ManagementUpload HR knowledge articles to BMC MyIT from the BMC Remedy HR Case Management application.Not applicable
HR Case - SRM pluggable providerBMC MyITBMC Remedy HR Case ManagementCreate cases using the HR solutions from the BMC Remedy HR Case Management application.Not applicable
HR Case - User Details pluggable providerBMC MyITBMC Remedy HR Case ManagementSynchronize user information from the BMC Remedy HR Case Management to BMC MyIT.

Important - Enable this provider only if the BMC MyIT server is not integrated with BMC Remedy ITSM.

LDAP pluggable providerBMC MyITLDAPLDAP authentication. Activate the broadcasts and notifications with uploaded groups of the users.Note - If you enable the LDAP provider, make sure that the Group provider is disabled.
Group pluggable providerBMC MyITBMC Remedy AR serverActivate the broadcasts and notifications with uploaded Remedy AR groups of the users.Note - If you enable the Group provider, make sure that the LDAP provider is disabled.
RKM pluggable providerBMC MyITBMC Knowledge ManagementSearch for knowledge articles in the BMC Knowledge Management database.To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider.  To use a custom template along with the predefined templates, add the template (for example, RKM:CustomTemplate templateto the RKM templates setting.
Message broker providerBMC MyITRabbitMQActivate the hybrid configuration of BMC MyIT using the RabbitMQ platform.Not applicable
System management pluggable providerSmart IT and BMC MyITNoneMaintenance of the Smart IT and BMC MyIT server.Not applicable
Change pluggable providerSmart ITBMC Remedy IT Service ManagementCreate change requests in Smart IT .Not applicable
ITSM Known Error pluggable providerSmart ITBMC Remedy IT Service ManagementCreate known errors in Smart IT.Not applicable
ITSM Problem pluggable providerSmart ITBMC Remedy IT Service ManagementCreate problem requests in Smart IT.Not applicable
ITSM SRM pluggable providerSmart ITBMC Service Request ManagementCreate incidents in Smart IT using the service requests definitions (SRDs) from the BMC Service Request Management application.Not applicable
ITSM Task Management pluggable providerSmart ITBMC Remedy IT Service ManagementCreate tasks in Smart IT using the Task Management component.Not applicable
ITSM Meta Data pluggable providerSmart ITBMC Remedy IT Service ManagementUpload the tickets' statuses and priority from BMC Remedy IT Service Management to Smart IT.Not applicable
ITSM SLM pluggable providerSmart ITBMC Service Level ManagementUpload the Service Level Agreements from BMC Service Level Management.Not applicable
ITSM Incident Management pluggable providerSmart ITBMC Remedy  IT Service ManagementCreate incidents without using the service requests definitions (SRDs) from the BMC Service Request Management .Not applicable
ITSM Work Order pluggable providerSmart ITBMC Service Request ManagementCreate work orders in Smart IT using the BMC Service Request Management.Not applicable
ITSM Foundation providerSmart ITBMC Remedy IT Service ManagementUpload the users' and tickets' information from the BMC Remedy IT Service Management database.Not applicable
ITSM Knowledge pluggable providerMyIT and Smart ITBMC Knowledge ManagementCreate knowledge articles in Smart IT using the BMC Knowledge Management application. Retrieve knowledge articles in both Smart IT and BMC MyIT.To enable search for knowledge articles, you must also enable the RKM pluggable provider.
ITSM Asset Management pluggable providerSmart ITBMC Asset ManagementUpload the assets from BMC Asset Management to Smart IT.Not applicable
CMDB pluggable providerBMC MyITBMC Atrium CMDB

Import assets from the BMC IT Service Management application with CMDB queries. For more information on importing CMDB assets, see Adding assets.

Most of the provider settings are predefined and do not need to be updated to fit the environment. Update the following settings with your values:
  • cmdb.url — the BMC AR System server name
  • cmdb.auth.pswd — the BMC AR System application password
  • cmdb.port — the BMC AR System server port to be used

The following settings are predefined mappings of BMC MyIT asset fields and BMC Atrium CMDB attributes, which are used when importing assets.

  • cmdb.query.dataset — The BMC Atrium CMDB dataset (BMC.ASSET) of production, or master, asset data that has been normalized and reconciled.
  • cmdb.query.description — The asset description. By default, this is mapped to the ShortDescription attribute.
  • cmdb.query.attr.email — The email address for an asset, such as a conference room, which is used to reserve through Microsoft Exchange. By default, this is mapped to the Email attribute.
  • cmdb.query.attr.name — The name of an asset, which is displayed in map pins and the asset's profile. By default, this is mapped to the Name attribute.
  • cmdb.query.attr.capacity — The capacity for a conference room asset. By default, this is mapped to the Room attribute.
  • cmdb.query.attr.id — The unique identifier for an asset. By default, this is mapped to the InstanceId attribute.
  • cmdb.query.name — The unique name of an asset. By default, this is mapped to the Name attribute. 
SRM pluggable providerBMC MyITBMC Service Request ManagementCreate inicidents using the service request definitions (SRDs) from the BMC Service Request Management application.

Most of the provider settings are predefined. You can update the following settings as needed:

  • Port, Application password, Hostname, and Mid Tier URL - These fields refer the BMC Remedy AR System server and Mid Tier for BMC Service Request Management.
  • skip.fulfillment - If some of your service requests do not use fulfillment,  leave this value as true. If this is set to false, BMC MyIT requires fulfillment to be set by all service requests from BMC Service Request Management.
  • Open AIF in new window - If set to true, service requests of the type AIF open in a new window or tab. If set to false, these requests open in an iframe.
  • obo.enabled.for.all - This flag is used by the On Behalf Of feature. If this flag is set to false, the rules set in BMC Service Request Management for On Behalf Of requests are used. In addition, BMC MyIT users can search for the Requested for employee by either first or last name, but not by full name. If this flag is set to true, any employee can create a request on behalf of any other employee. Because a different search is performed for the Requested for, BMC MyIT users can search by full name, in addition to first name, last name, or email address. If your organization has over 50,000 employees, setting this flag to true can improve performance.
Incident Management pluggable providerBMC MyITBMC Remedy IT Service ManagementCreate incidents without using the service requests definitions (SRDs) from the BMC Service Request Management application.Not applicable
BPPM pluggable providerBMC MyIT

BMC ProactiveNet

BMC TrueSight Operations Management

Upload the services from the BMC TrueSight Operations Management application (formerly called BMC ProactiveNet).Update the URL with the BMC TrueSIght Operations Management service URL in the format:
http://server:port/imws/services/ImpactManager
User Details pluggable providerBMC MyIT, Smart ITBMC Remedy IT Service ManagementSelect this provider to synchronize user information from the BMC Remedy IT Service Management to BMC MyIT and Smart IT.Important: If you have installed BMC MyIT with only BMC HR Case Management, enable HR Case - User Details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.

Notes

  • Depending on whether you have the BMC Service Request Management application available, you can select either SRM or Incident Management pluggable provider. Both providers cannot be selected at a time.
  • Ensure that HR Case - User Details pluggable provider and User Details pluggable provider are not simultaneously enabled. If you have installed BMC MyIT with only BMC HR Case Management, enable the HR Case - User Details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider. 
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Comments

  1. Vanessa Jimenez torres

    Hi,

    a suggestion; when configuring cmdb provider, the definition "cmdb.url — the host URL of the BMC AR System server" is confusing, as the requested parameter is "AR server name". The application will concatenate this value to the "port" value.

    I think it would be clearer if it was written as "cmdb.url — BMC AR System server name"


    Regards,


    Vanessa

    Sep 27, 2017 02:42
    1. Michele Marques

      Thanks for the suggestion. I made the update.

      Sep 29, 2017 09:50