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Integrating with BMC TrueSight Operations Management

BMC TrueSight Operations Management (formerly named BMC ProactiveNet Performance Management) can provide information about service availability to BMC MyIT users. If you enable the integration, services monitored by BMC TrueSight Operations Management are listed in BMC MyIT and the service status is updated by BMC TrueSight Operations Management. 

Before you begin

To enable the integration between BMC TrueSight Operations Management and BMC MyIT, you must add a cell named local in the BMC TrueSight Impact Integration Web Services server. BMC MyIT communicates with this cell, instead of the actual cell. BMC Truesight Integration Management server is a component of BMC TrueSight Operations Management, which contains the actual cell configuration.

To configure the cell when the BMC TrueSight Infrastructure Management server is operating in a standalone mode, perform the following steps:

  1.  In the BMC TrueSight Impact Integration Web Services server, define a cell named local:

    1. Navigate to the following directory:

      • (Windows) <installDirectory>\BMC Software\Impact Web Services\Tomcat\webapps\imws\WEB-INF\etc\

      • (Linux) <installDirectory>/bmc/ImpactWebServices/Tomcat/webapps/imws/WEB-INF/etc/

    2. Using a text editor, open the mcell.dir file and add the following line:

      cell local mc <trueSightInfrastructureManagementServer_hostName>:1828

      Replace <trueSightInfrastructureManagementServer_hostName> with the BMC TrueSight Infrastructure Management server host name. The cell name must be local.

  2. In the BMC TrueSight Infrastructure Management server, ensure that a line referencing the actual cell name with which the BMC TrueSight Impact Integration Web Services server communicates is available:
    1. On the BMC TrueSight Infrastructure Management server, navigate to the following directory:

      • (Windows)<installDirectory>\BMC Software\TrueSight\pw\server\etc\

      • (Linux) <installDirectory>/pw/server/etc/

    2. Using a text editor, open the mcell.dir file, and ensure that the following line is available:

      cell pncell_<trueSightInfrastructureManagementServer_hostName> mc <trueSightInfrastructureManagementServer_hostName>:1828

      Here, <trueSightInfrastructureManagementServer_hostName> is the BMC TrueSight Infrastructure Management server host name.

      Note

      The host and port present in mcell.dir file on the BMC TrueSight Infrastructure Management server should match the cell configured in BMC TrueSight Impact Integration Web Services server.

For information about configuring the cell when the BMC TrueSight Infrastructure Management server is operating in a high availability mode, see 

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in the BMC TrueSight Operations Management online documentation.

To enable the integration with BMC TrueSight Operations Management

  1. From the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click the Configuration tab.
  2. Click Enable Features.
  3. In the Providers table, select BPPM pluggable provider.
  4. Update the URL with the BMC TrueSight Operations Management service URL in the format:  http://server:port/imws/services/ImpactManager and click Update settings.
  5. Click Reload providers.
    The BMC Truesight Operations Management settings are saved on the BMC Remedy AR System server in the Applications metadata.

To add services to BMC MyIT

  1. On the Services tab , click Service Availability
  2. In the Service Availability pane, select a service from the list of services, and click Add.
  3. On the Main tab, enter or update information about the service. You can choose to filter services to find the service that you want to update.
    • Annotation: Add notes about the service
    • Enabled: Select this check box to make the service visible on client devices and available to users.
    • Auto follow: Select this check box to send notifications about this service automatically to client devices.
    • Profile Image: (optional) An image to use in the service's profile. The images must be 320x200 pixels, 640x400 pixels, or another size with the same aspect ratio. The profile image supports GIF, JPG, PNG, and BMP file types.
    • Status: The BMC TrueSight Operations Management integration will automatically update the status.
  4. On the Actions tab, add actions that clients can use for each service. 
    From the list of available actions, move the actions you want to the Selected Actions list. 
    On a service profile, URL actions are listed before request actions. 
  5. On the Groups tab, add groups to and remove groups from the services.
    • Search for Groups enables you to filter the groups list to find the groups that you want to configure.
    • The first table shows a list of all groups (or your filtered list of all groups) that are available to you to add.
    • Selected Groups are the groups that have been added to this service.

      To set up groups through LDAP, see Integrating BMC MyIT with LDAP.
  6. Click Save.

 You can configure actions for any of these services, as described in Setting up services.

Service status values

The BMC TrueSight Operations Management integration will automatically update the status to one of the following values:

  • Available: The service is available.
  • Information: A special message or exception is associated with the service.
  • Performance issue: The service is available but is impacted by some performance errors.
  • Unknown: The status is unknown due to issues with the BMC TrueSight Operations Management integration .
  • Maintenance: The service is down or unavailable due to scheduled maintenance.
  • Disruption: The service is unavailable.

Where to go next

Validating integration to automatically update service statuses

Related topics

List of providers

Setting up services

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