Integrating BMC MyIT with BMC HR Case Management
BMC HR Case Management, built on the Remedy platform, enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience. Self-serve users use BMC MyIT to open HR cases and to search HR knowledge articles.
Integrating BMC MyIT with BMC HR Case Management includes the following tasks:
|Stage||Tasks||Where to find details|
|Prerequisite for BMC HR Case Management server|
BMC HR Case Management can be installed on either the same server with BMC Remedy IT Service Management (BMC Remedy ITSM) or on a separate server. The BMC HR Case Management server requires BMC Remedy Action Request System (BMC Remedy AR System) 9.1.
If you have separate servers, the Application Service Password must be the same for both servers. Otherwise, users will not be able to login to BMC HR Case Management.
Installing in the BMC Remedy ITSM Suite deployment documentation
Resetting the Application Service password in the BMC Remedy AR System documentation
Note: Ensure that HR Case - User Details pluggable provider and User Details pluggable provider are not simultaneously enabled. If you have installed MyIT with only BMC HR Case Management, enable HR Case - User Details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.
|Post-installation configuration||Add the MyIT Admin group to the HR Case Management master users, as well as to BMC MyIT administrators.||Assigning administrator permissions|
|Configuration and administration|
|Using||Self-service users use BMC MyIT to search for HR solutions and knowledge articles, and to open HR cases. HR agents use BMC HR Case Management to manage and respond to HR cases.|
Architecture in the BMC HR Case Management 4.6 documentation
User goals and features in the BMC HR Case Management 4.6 documentation
Adding broadcasts in the BMC HR Case Management 4.6 documentation
Processing and managing cases in the BMC HR Case Management 4.6 documentation