Configuring email notifications

To allow BMC MyIT users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.

Configuring BMC MyIT to work with your email server

  1. From the BMC MyIT server, open the TomcatInstallFolder/external-conf/ file in a text editor.
  2. Add the following parameters, and provide the values for your company.
    The file includes these sample parameters that are commented out.  

    Email server properties<mailhost>.<domain>
    Example email settings
  3. Restart the Tomcat server.

Verifying that users have valid email accounts


Notifications use the email address defined in the CTM:People form. If a user specified a different email address in the BMC MyIT client settings, that email address is not used for notifications. 

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People >  People, and then click Open. The first tab shown is the General tab.

Configuring the email content 

You can have a custom subject line for email notifications about service status and a custom subject for mentions (with the @ symbol) in the activity feed.

You can enhance email notifications to include a link to open the applicable area of BMC MyIT. For example, an email notification about a service status change includes a link to the service profile in BMC MyIT. To include this link, configure the Backend URL to point to your host. This is a shortened for  the Universal Client or Administration console, ending at the first / after the port, as in

Setting up email notifications

Have each user perform the following steps to receive email notifications:

  1. From the MyIT client, click Settings and select Email for Feed Activity and My Requests.

  2. Go to the profile for each service for which users want notifications and select Email for notification options. 
    Whenever the service has a status change, users receive email updates.  


    Users must follow a service to receive email notifications for that service.

    Users must set a specific Home Location in Settings in order to receive email notifications for that location.

Related topic

Checking status and notifications

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  1. Leonard Warren

    Since are generally case sensitive, does it matter if smtp.acount is spelled incorrectly?  Should this be smtp.account in both the requirement and the example?

    Mar 10, 2016 07:51
    1. Michele Marques

      Thanks for spotting that, Leonard. I will confirm with engineering. I'm sure that it must match what was coded.

      Mar 11, 2016 03:59
    1. Michele Marques

      Thanks, Leonard, I confirmed with engineering that it should be smtp.account. I have corrected the docs.

      Mar 14, 2016 03:52
      1. Leonard Warren

        You are welcome, Michele.



        Mar 14, 2016 03:55