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Checking status and notifications

BMC MyIT enables users to quickly see the status of important services. Giving employees the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.

With BMC MyIT, users can receive status updates and notifications. Administrators can use broadcasts to notify users of events, updates, and important information. These broadcasts appear in users' BMC MyIT feeds. Users can also get automatic status updates for services they are interested in. They can choose to get the updates in email as well as in their BMC MyIT feed.

status updates overview  

Enablement tasks

To allow users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.

Creating broadcasts  

You can send broadcasts to users based on the following criteria:

  • User group (can be set up as an LDAP group or BMC Remedy group)
  • Use of services
  • Location

For more information about setting up groups through LDAP, see Integrating BMC MyIT with LDAP.

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Setting up email notifications

To allow BMC MyIT users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.

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Related topics

Integrating BMC MyIT with LDAP

Creating broadcasts

Adding broadcasts in the BMC HR Case Management documentation

Configuring email notifications

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