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Setting up service requests through BMC MyIT Service Broker

BMC MyIT Service Broker is a service app store solution built for the digital workplace. The solution enables you to collaborate with others within your organization or external third parties, to onboard, manage, deliver, and analyze the use of IT and business services from multiple sources.

This topic shows you how to configure BMC MyIT Service Broker as a service provider to BMC MyIT, and add service catalog items to Unified Catalog sections.

Before you begin

In order to configure BMC MyIT Service Broker as a provider, you require the following information. If you are using BMC MyIT Service Broker OnDemand, this information is provided by BMC.

  • URL: BMC MyIT Service Broker API URL (may require a port number) of the endpoint for BMC MyIT access.
  • Domain: Organization instance identifier.
  • Credentials used by notification system (specific to your configuration):

    ParameterExampleComment
    Userhannah_adminBMC MyIT Service Broker administrative user account, without tenant domain.
    PasswordpasswordPassword for administrative user

     

Adding BMC MyIT Service Broker as a provider

  1. In the BMC MyIT Administration Console, select More > Configuration.
  2. On the Enable Features page, select Service Broker Integration to enable the provider. Setting changes save automatically.

Configuring BMC MyIT Service Broker as a provider

  1. In the BMC MyIT Administration Console, select More > Configuration.
  2. Under Configuration, select Service Broker.
  3. Enter the credentials provided by BMC.

  4. Click Save.

Where to go from here

Setting up sections in the Unified Catalog

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