Required ports

 For the BMC MyIT and BMC Remedy with Smart IT (Smart IT) server and client applications, you must verify that the following ports are open:

Ports 9000, 9001, 27017, 26017, 7070, and 9090 are bi-directional.

PurposePortReference
Apple notification

TCP port 2195 outbound from BMC MyIT and Smart IT Server to Apple Push Notification Service at 17.0.0.0/8

TCP port 5223 outbound from iOS devices to 17.0.0.0/8

TCP port 443 outbound from iOS devices to 17.0.0.0/8, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications

Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at *.googleapis.com to Android devices

 

HTTPS port 443 outbound from the BMC MyIT and Smart IT server to *.googleapis.com

Android GCM HTTP connection server

Google IP addresses ranges

Universal client and Admin console

HTTP port 9000Not applicable
Social portHTTP port 9001Not applicable
MongoDBHTTP port 27017Not applicable
MongoDB in a clustered replica set

HTTP port 25017

HTTP port 26017

Deploying MongoDB as a replica set
(Smart IT only) Chat server
HTTP port 7070 Not applicable
Openfire Admin consoleHTTP port 9090 Installing Chat on a remote server
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