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Localizing titles and messages

You can localize the following items in BMC MyIT:

BMC MyIT supports the following locales:

  • Arabic (ar_AE, ar)
  • Chinese (zh_CN)
  • Chinese - Traditional Chinese (zh_TW)
  • Dutch (nl_NL, nl)
  • English (en_US, en)
  • Finnish (fi_FI, fi)
  • French (fr_FR, fr)
  • German (de_DE, de)
  • Hebrew (he_IL, he)
  • Japanese (ja_JP, ja)
  • Korean (ko_KR, ko)
  • Norwegian (nb_NO, nn_NO, no)
  • Italian (it_IT, it)
  • Polish (pl_PL,pl)
  • Portuguese (pt_PT, pt)
  • Russian (ru_RU, ru)
  • Spanish (es_ES, es)
  • Swedish (sv_SE, sv)

Note

For desktop users, the locale, date, and current time displayed in the BMC MyIT Universal Client are based on the locale selected in the web browser, and not on the locale selected in the operating system.

Important

For all of the procedures in this topic, enter the text for the (default) option before entering any text for any locale. The default text is shown on the user’s device if no text is defined for the locale specified on the user’s device or no specific locale is selected on the user’s device.

See the following video for an overview of the the procedures in this topic:

To localize contact properties

  1. On the Help Desk tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Contact Options.
  2. In the Contact Type field, select General Help or Account Problems.
  3. In the General Help Properties or Account Problems Properties area, in the Select locale field, select a locale, as shown in the following figure.

  4. In the Custom Message field, enter the text for the selected locale.
  5. Repeat steps 3 and 4 for each language to which you want to localize.
    • For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.
    • For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.
  6. Click Save.

To localize appointments information

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Branding Settings.
  2. Click the Appointments tab.
  3. From the Select Locale field, select the locale.
  4. In the Name of your service desk field, enter the localized text for the heading of the list of a user's appointments.
  5. In the Description Instructions field, enter the localized text of the instructions that tell users what to enter when creating an appointment.
  6. Repeat steps 3 through 5 for each language to which you want to localize.
  7. Click Save.

To localize the Support categories

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Branding Settings.
  2. Click the Support tab.
  3. From the Select Locale field, select the locale.
  4. Enter the localized text in the fields, as described in Changing terminology used in the application.
  5. Repeat steps 3 and 4 for all languages to which you want to localize.
  6. Click Save.

To localize the names of asset actions

  1. On the Location Management tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Assets > Actions Library.
  2. Click the action you want to edit, or click Add Action to create a new action.
  3. In the Name field, enter the localized text.
  4. Repeat steps 4 and 5 for all languages to which you want to localize.
  5. Click Save.

Note

Related topics

Adding contact information for key departments or personnel

Changing terminology used in the application

Associating actions to asset types

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