Integrating BMC MyIT with BMC HR Case Management

BMC HR Case Management, built on the Remedy platform, enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience. Self-serve users use BMC MyIT to open HR cases and to search HR knowledge articles.

Integrating BMC MyIT with BMC HR Case Management includes the following tasks:

StageTasksWhere to find details
Prerequisite for BMC HR Case Management server

BMC HR Case Management can be installed on either the same server with BMC Remedy IT Service Management (BMC Remedy ITSM) or on a separate server. The BMC HR Case Management server requires BMC Remedy Action Request System (BMC Remedy AR System) 9.1.

If you have separate servers, the Application Service Password must be the same for both servers. Otherwise, users will not be able to login to BMC HR Case Management.

Installing in the BMC Remedy ITSM Suite deployment documentation

Resetting the Application Service password in the BMC Remedy AR System documentation

Installation
  1. Install BMC HR Case Management. BMC HR Case Management must be installed on a BMC Remedy Action Request System (BMC Remedy AR System) 9.1 or later server. As part of installation, you are prompted for the HR Case Management master account. The installer creates this account on the BMC Remedy AR System server.
  2. Install BMC MyIT. As part of installation, you are prompted for the BMC Remedy AR System server.
    If you have separate servers for BMC Remedy ITSM and for BMC HR Case Management, select the server that has BMC Remedy ITSM installed. Note that the BMC Remedy ITSM server must already have the user experience patch installed. The installer automatically detects whether BMC HR Case Management is installed.
  3. Select Enable BMC MyIT HRCM integration.
  4. If you have separate servers for SRM and HRM, you are prompted for the BMC HR Case Management server.

Note: Ensure that HR Case - User Details pluggable provider and User Details pluggable provider are not simultaneously enabled. If you have installed MyIT with only BMC HR Case Management, enable HR Case - User Details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.

Post-installation configurationAdd the MyIT Admin group to the HR Case Management master users, as well as to BMC MyIT administrators.Assigning administrator permissions
Configuration and administration
  1. (Optional) Create sections in the Unified Catalog.
  2. Add HR solutions and knowledge articles to sections in the Unified Catalog.
  3. Create users.
    If you have separate servers for BMC Remedy ITSM and for BMC HR Case Management, user accounts on the COL:CORE:People form (on the BMC HR Case Management server) must all have the same user accounts on the CTM:People form (on the BMC Remedy ITSM server). When you have both BMC Remedy ITSM and BMC HR Case Management, the profile for users on BMC MyIT comes from the CTM:People form on BMC Remedy ITSM. Accounts on the BMC HR Case Management server are required for self-serve users to open HR cases and to search HR knowledge articles. If someone has an account on the BMC Remedy ITSM server but not on the BMC HR Case Management server, that person will be able to access only non-HR catalog items. If someone has an account on the BMC HR Case Management server, but not on the BMC Remedy ITSM server, that person will not be able to login to BMC MyIT.
UsingSelf-service users use BMC MyIT to search for HR solutions and knowledge articles, and to open HR cases. HR agents use BMC HR Case Management to manage and respond to HR cases.

Related topics

Architecture in the BMC HR Case Management 4.6 documentation

User goals and features in the BMC HR Case Management 4.6 documentation

Adding broadcasts in the BMC HR Case Management 4.6 documentation

Processing and managing cases in the BMC HR Case Management 4.6 documentation

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