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Changing client functionality options

Within BMC MyIT, you can enable and disable features that you might not want to use immediately in your deployment. For example, if you are not set up to support location services, you can disable that functionality. You can also configure the settings for features such as App Store cross launch and Content Locker cross launch.

This section includes the following topics:

Features

You can enable or disable the following features:

FeatureDescriptionAdditional configuration
AppointmentsEnable end users to schedule appointments with the help desk.You configure this feature on the Help Desk tab of the BMC MyIT Administration Console. See Setting up calendars.
ApprovalsEnables end users to approve requests for which they are approvers.Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications. To enable approval push notifications, you must set the approvalPollEnabled option to true in the connect.properties file.
AppZoneEnables end users to access your internal App Store as a separate tab. If you enable this option, the AppZone icon appears on end users' devices.To configure the connection to BMC AppZone, you must set the values for the three appZone parameters in the connect.properties file. See Configuring the BMC AppZone integration.
AppZone Items in Unified CatalogEnables end users to access items from your internal App Store within the Unified Catalog.To configure the connection to BMC AppZone, you must set the values for the three appZone parameters in the connect.properties file. See Configuring the BMC AppZone integration. To make App Zone items available within the Unified Catalog, you must add them to catalog sections. See Setting up sections in the Unified Catalog
Content Locker cross launchEnables end users to access the Secure Content Locker. If you enable this option, a  Content Locker  icon appears on end users' devices.Edit the URL for the Content Locker cross launch option.
Crowd Sourced AssetsEnables end users to create assets from a floor map, including setting their name, type, description, and location. This change does not affect users' ability to check in or make reservations for an asset.You must also allow users to create assets for each asset type.. For more information about allowing users to create an asset type, see Adding and editing asset types.
HealthEnables features linked to the Services tab of the BMC MyIT Administration Console.Enables features linked to the Services tab of the BMC MyIT Administration Console.
LocationEnables features linked to the Location Management tab of the BMC MyIT Administration Console.See Setting up location information.
My StuffThe My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC MyIT Service Broker.See Setting up services.
SupportEnables end users to submit service requests.

You configure this feature on the Help Desk tab of the BMC MyIT Administration Console. See Setting up service requests.

Note - The Appointments feature depends on the Support feature: enabling Appointments also enables Support, and disabling Support also disables Appointments.

VA ChatEnables end users to launch BMC Virtual Agent from BMC MyIT.You configure this feature on the VA Chat Configuration tab.

To change client features and landing page

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Enable Features.

  2. To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
    The options are saved.

    Some features might have additional custom attributes. For example, some cross-launch features might have their own URL attribute, which you can edit and save when you select that feature. (See the sections that follow.)
  3. To choose the landing page, select the associated radio button in the Landing Page column of the Features table.

Note

If a client feature is enabled or disabled, users must restart the client application.

To edit the URL for BMC AppZone

Before you begin, you must have configured the connection with BMC AppZone. For more information, see Configuring the BMC AppZone integration.

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Enable Features.
  2. In the Features table, click the App Store cross launch cell.
  3. In the App Store Links section that appears, enter the URLs in the appropriate fields to enable users who are enrolled in BMC Mobile Device Management to access the Marketplace:
    • iPhone/iPad
    • Android
    • Universal Client 

      The URL might contain tags (such as MYIT_DEVICE and MYIT_USER) that are passed to the App Store when you launch it. The URL depends on the App Store that you are trying to access (for example, AirWatch or BMC BMC Mobile Device Management). The App Catalog URL is in the following format:

      https://mobile.onbmc.com/devicemanagement/AppCatalog?uid={MYIT_DEVICE}&defaultTab=categories

      You can change the URL options (such as defaultTab) so that a specific tab appears by default. See the AirWatch documentation for more information.
  4. Click Save.

    Note

    Users must restart the client application to see this option on their devices.

To edit the URL for the Content Locker cross launch option

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), click Enable Features.
  2. In the Features table, click the Content Locker cross launch cell.
  3. In the URL field that appears, enter a URL that points to your Content Locker.
    The BMC Mobile Device Management SCL Application URL use the format: awscl://
  4. Click Save.

    Note

    Users must restart the client application to see this option on their devices.

Related topics

Configuring the BMC AppZone integration

Setting up sections in the Unified Catalog

Setting up services

Changing terminology used in the application

Localizing titles and messages

Sample broadcasts properties file

Sample connection properties file

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